Lt. Commander
Join Date: Dec 2007
Posts: 120
Hello all,

I was asked to update my billing support ticket, but I'm afraid I do not know how to do such a thing. All the other MMOs I usually play ask the same thing, but they have a button that says "Update this Issue"

So I am asking what it means when the STO troubleshooting guys are asking you to update your ticket? I went to edit the ticket a short time ago in case that's what they meant.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-29-2010, 03:23 PM
Bump.

10bumps
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-29-2010, 03:28 PM
Bump'd

10Iamgoingtobumpthisuntiligetsomekindofhelp
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-29-2010, 03:29 PM
go to support, tickets, click on open tickets, edit it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-29-2010, 03:30 PM
Quote:
Originally Posted by starbase420
go to support, tickets, click on open tickets, edit it.
Yeah, that's what I figured.

I thought updating might mean to provide them with additional information... Which the Ticket had pretty much all that to begin with.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-29-2010, 03:43 PM
They usually want to know if the issue is still occurring.
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