If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
On more than one Exploration Mission (usually variations of the 'colony map' where you drive Klingons out) one or more of the anomalies won't trigger a scan action, so you can't collect them. Planet Mu Puppis 052-VH is one example. It's almost like the actual item is embedded in the terrain and can't be accessed as a result.