Just think of how terrible this will be when server load increased exponentially when the game hits retail, this is not normal for a MMO launch as others have said, this is closed beta type stuff, I love this game because its Star Trek, but if it wasn't this is a really, really bad game, in just about every way.
I don't mind it. When the server goes down it says to me they are attempting to fix things.
There are issues of stability that will be unacceptable if not fixed that will effect the lifespan of this game. So relax. This happens at the launch of every game I've ever played.
The time in loading between instances is unacceptable even for someone with patience. Also still getting dumped periodically between loadings back to the log in server. Rubber banding due to lag when there shouldn't be noticable lag due to population density management.