If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
I know, it's a disaster when the forums go down on the head start before the actual game even starts. I feel so bad for being jipped on early pre-release game time that thousands of people never would have done anyway.
And opening weekend! It's an abomination! The servers are going down! It's unheard of! No MMO has EVER had issues on opening weekend! We are all going to die without our digital IV!
I am so angry that I may cancel my lifetime sub even though it will end up hurting me more as I would have to pay again if I ever came back because I was stupid enough to cancel a LIFETIME sub even though it's already paid for!
/sarcasm
You are correct, this is not the beta anymore, but there are issues that will come up regardless. Just be patient, and everything will work out. Even games that have been out for years still have their server issues. Let things get ironed out
It's in the Admiral's office. How could you possibly miss it? It's that PADD ... no, the other one. There on his desk. Keep clicking on it. Eventually it will go in your inventory.