Lt. Commander
Join Date: Jul 2013
Posts: 200
# 1 fatal error : direct 3D
12-01-2013, 09:13 AM
hi,

since I bought a new computer, when i make STF, the game crash and I have this message:

fatal error : direct 3D returned error code
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query
D3D11 device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a006

my computer :

Intel I3 3240 3,4 ghz
AMD radeon HD 7700 ---> catalyst 13.9
memory : 8ghz

windows 7 64bits

thx in advance
Rihannsu
Join Date: Jul 2012
Posts: 232
# 2
12-01-2013, 01:33 PM
I get that on New Romulus. Their tech support has never helped at all. I can only guess they do not support AMD/ATI cards, because every person I ask that has that error has one of those cards. I have not been able to play on New Romulus for almost a year because I crash within 15 seconds when I get there.
DAY 5: Finally the problem is solved, no more "server not responding"!
"The needs of the many outweigh the needs of the few"
Lt. Commander
Join Date: Jul 2013
Posts: 200
# 3
12-01-2013, 09:12 PM
well now i can't play more than 10-20 minutes, this problem appears everywhere, and now i have also a ctd with a black screen. With the crappy computer than i had before, never i had these problems.

I took a look on google, and this problem appears in a lot of game, and for amd or intel card. And all modern cards which use Direct x11.

I hope that cryptic will find a solution, I bought recently 2 ships and i can't enjoy it
Lt. Commander
Join Date: Jul 2013
Posts: 200
# 4
12-23-2013, 12:59 AM
well, i try all the solutions given everywhere, and i have always this problem. A reply from the cryptic's staff would be great; we need an explanation.

Last edited by sennahcherib; 12-23-2013 at 02:07 AM.
Career Officer
Join Date: Jun 2012
Posts: 180
# 5
12-23-2013, 03:36 PM
DXGI_ERROR_DEVICE_REMOVED means it's an improperly-handled GPU "loss" (in DirectX terms), meaning your GPU drivers are crashing. DXGI_ERROR_DEVICE_HUNG means the GPU itself is locking up.

It's not the game.

What make and model of power supply do you have in your system?
Career Officer
Join Date: Jun 2012
Posts: 85
# 6
12-23-2013, 05:58 PM
iv been getting the same problems and its getting me frustrated

fatal error : direct 3D returned error code
(DXGI_ERROR_DEVICE_REMOVED) while creating vertex buffer

Technical Details: D3D11 device removed due to
DXGI_ERROR_DEVICE_HUNG 0x887a006

if my gpu is locking up as well what should i do?
my pc
lenovo y510p
GT755 SLI
16GB RAM
I7-4700MQ
WIN 8.1

Last edited by extremis0; 12-25-2013 at 12:26 PM.
Captain
Join Date: Jun 2012
Posts: 2,228
# 7
01-24-2014, 08:31 AM
Quote:
Originally Posted by nanomorph View Post
DXGI_ERROR_DEVICE_REMOVED means it's an improperly-handled GPU "loss" (in DirectX terms), meaning your GPU drivers are crashing. DXGI_ERROR_DEVICE_HUNG means the GPU itself is locking up.

It's not the game.

What make and model of power supply do you have in your system?
I completely disagree with this. I have been playing on my laptop since beta. Prior to Season 8, this issue never happened to me.

Then immediately after S8, constant crashes with the above error and only when on a ground map, and every single time NR.
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