Firstly dont flame me but yes I'm buying STO and Indeed this downtime is really really annoying. I'm trying to think of smooth launches for an MMO and LOTRO comes to mind but that game was in development for such a long time i'm not surprised. (well ran smooth in Europe) that being said it seems STO has far exceeded Cryptic's expectations and I'm sure once they release an idea of numbers that purchased the game or trying to log in we'll understand a bit more about some of the reasons for these issues.
It was only a week ago Storm announced that due to Open Beta being so popular they where having to order in more server capacity urgently as demand has outstripped what they had and thats fine. Now during headstart its got a lot worse and I've noticed server is much more busy then Open Beta (you only need to see how many PVP instances on the go for that one!) and mostly that will be because people now realise they can 'level' without it being wiped unlike in open beta.
I do understant people assume we are paying but in reality most of us 'Except Lifetime' have not paid yet so come the 2nd we can moan as hell all we want but nevertheless Cryptic are showing they are 'trying to sort it out'. Surely its a good thing and testiment to the game that its so busy with people wanting to play its in fact causing issues? I'm even sure the Sever Q's are only Temp while more gear is added and I suspect in the not too distant future a lot of the 'server' issues will be resolved. I'd say its quite rare for a company to be hosting a single world server that allows us all to play no matter of nationality which isnt a bad thing and in my fleet we have folks all over the world so at any time we can group and have fun!.
Cryptic has said
'Originally Posted by Kestrel
It's generally accepted in the MMO industry that if you sell X games, you will have Y percent of those players online at any given time.
It's called CCU, or concurrent users.
STO is not playing by the rules. That's not a bad thing -- it just means that we have to work to get as many people the best play experience possible.'
To me thats basically proving that more people want to play at the same time then antticipated. There are plenty of other posts around by the Dev's trying to resolve it for us so lets all take a chill pill it is down lets do something else? I'm with you I'm peed off playing hardly any today but so what! This is what happens always on release days and its odd people forget the past from the MMO's they once came from since it was a long time ago.
Now folks Good Luck and see you in game but please take a break have a Kit Kat!
It takes time to set up new servers correctly. It is not just plug-n-play. They just got them a few days ago. They have to get software to mesh with hardware. I used to work for Dell, and know how much of a pain server set-up's can be.
For them to do this in a matter of days,.... you guys have no idea how much they must be busting their butts.
Give them a break.
Some downtime now.. so we can have a LONG TERM investment in stability.
Didn't they have two weeks to do that during OB? Did they not know based on pre-orders or those playing in OB how many people to expect?
They calculated the needs based off of traditional figures for what was to be expected which was in line with how other online games estimate the needed capacity and the Star Trek Community overwhelmed them and caused their models to undershoot what was the actual results.
They had to order new hardware and are in the process of setting that new hardware up and that takes time.
Thank you for saying all that. I agree with you. Further, in my opinion if the game servers are being so overwhelmed its a good thing. Yes Cryptic needs to catch up, but it shows that the game is so much more popular than they and all of us had thought. I was worried that it wouldn't be popular and gameplay would suffer. Once they catch up I think the obundance of people will improve gameplay.
From my time in City of Heroes, Cryptic tried hard to do the right thing. NOt always successful, but I always felt the communication and dedication of thier staff went beyond what I experienced with MMO's before and since. I trust Cryptic, and i'd rather servers crash now instead of later, and for the reason they are crashing, a higher turnout than expected.
Yeah, its frustrating, and yes people have the right to speak their minds, but lets take the time to be even handed and give credit where deserved. Good luck Cryptic, you're gonna need it.