Do you not require your Dev's to report in on what bugs they fix in a particular patch, or are your managers just too lazy to publish patch notes?
Sorry if that sound's bitter... but I don't get a whole lot of gaming time, and what time I do get the server has been down... and never an official word on why or when it will be back up (ok, sometimes you do - but not the last few times), and now we get another patch without any notification of what's in it.
Is it that important? No... not really. Its not like its optional lol, but your customers like to know... and such a simple thing would go a long way for me and many others to ease our frustrations about the state of the game servers.
Here's a suggestion: Have your project manager spend 10 minutes and put together patch notes before releasing a patch. Key word: BEFORE. Its not that hard, and its not that time consuming (or if it IS that time consuming, you need to ask yourself WHY - it should be the job of each developer to add to the patch notes as they log issues as fixed - a very important part of ANY quality assurance).
Problem is, patch notes generally need to be checked, rechecked, edited, checked again to make sure the right stuff is in the notes, OKed by one of the higher-ups, THEN posted. When all they are doing is stability fixes and minor bug fixes, they really should'nt have to go through all that.
Not hard at all... not all that informative, but its SOMETHING... which is exactly my point.
They have big problems right now. The game was not ready for launch - not even close. the very least they could do is to update us even on the little or insignificant stuff.
And yes, patch notes need to be checked. thats part of the QA process. I know all about how that works, being a senior developer for several years now. I published updates for large releases like this, but we ALWAYS included comprehensive change notes. Every time. Without fail. And we were not having major service issues lol - you can bet that if we were, we would be giving hourly updates to the clients. (No, I am not asking for hourly updates. Daily would be nice tho!)