Lt. Commander
Join Date: Dec 2007
Posts: 120
It seems like every time I actually manage to find time to play the servers are down for a "short time" while they do some maintenance. Some maintenance/patch that we never know a single thing about. For those of you with kids you know that 2 hours of free time is like an eternity.

So I feel a bit jipped by headstart. Oh, and you can spare me your comments on "this is how MMO's work". It isn't. For the few headstarts that have existed (of which I have been in all), this is the first one where the servers are down more than up.

I am praying that this isn't foreshadowing what's to come. I love the game, when I can play it, but all these "unexpected downtimes" are out of control. It's really starting to bum us ST Fanbois out so I can imagine the effect it will have on new players tomorrow.

Anyone else feeling a little jipped? Someone in a different thread wondered if they would do anything special for all of us that have been so patient during all these downtimes...seems fitting especially for us lifers that put our money and trust where our mouths are.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-01-2010, 02:59 PM
Quote:
Originally Posted by BmcD
It seems like every time I actually manage to find time to play the servers are down for a "short time" while they do some maintenance. Some maintenance/patch that we never know a single thing about. For those of you with kids you know that 2 hours of free time is like an eternity.

So I feel a bit jipped by headstart. Oh, and you can spare me your comments on "this is how MMO's work". It isn't. For the few headstarts that have existed (of which I have been in all), this is the first one where the servers are down more than up.

I am praying that this isn't foreshadowing what's to come. I love the game, when I can play it, but all these "unexpected downtimes" are out of control. It's really starting to bum us ST Fanbois out so I can imagine the effect it will have on new players tomorrow.

Anyone else feeling a little jipped? Someone in a different thread wondered if they would do anything special for all of us that have been so patient during all these downtimes...seems fitting especially for us lifers that put our money and trust where our mouths are.
Yeah I guess I feel semi-jipped they sold the game with open beta and headstart included, but it felt more like Closed Beta, and headstart was Open Beta.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-01-2010, 03:20 PM
I don't regret buying the game or the lifer subscription because I am trusting they do the right thing. I understand that mistakes happen. Problems are to be expected, it's how we deal with those problems that is relevant. I guess I just expected to have the ability to play the game more often than I have and it has been so bad that I think some in game goodie would be very appreciated.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-01-2010, 03:24 PM
Just remember, there's no rule saying Cryptic has to offer 24-hours a day server up time for head start... in fact, there's no rule that says there needs to be a head start at all. it was simply a nice thing Cryptic did to say thank you to all the people who bought pre-orders and lifetime subscriptions.

The game doesn't actually start until tonight at midnight. Now, if the servers still go down a few times a day or for hours upon hours at a time, yeah... I'm with ya. But until that time, just remember, it was a freebie. They didn't have to let you play at all, yet!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-01-2010, 03:29 PM
Quote:
Originally Posted by lutherd View Post
Just remember, there's no rule saying Cryptic has to offer 24-hours a day server up time for head start... in fact, there's no rule that says there needs to be a head start at all. it was simply a nice thing Cryptic did to say thank you to all the people who bought pre-orders and lifetime subscriptions.
They used it as a incentive to buy the game pre-order. Then they didn't deliver.

You sound like that bank commercial (might only be in Canada) where the guy asks one girl if she wants a pony and gives her a plastic one.....then the asks the second girl if she wants one and gives her a real one.....the first girl says "you didn't say there was real ponies" and the banker says "you didn't ask".....

or the banker gives the boy a great red truck and takes it away 2 seconds later.....and says "you didn't read the fine print, it was a limited time offer".........

Cryptic has no rule to offer 24 hour service for the game period, its in the fine print. Hell your power company is not required to give you electricty 24 hours a day......but when someone says they will, they should.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-02-2010, 07:04 AM
Quote:
Originally Posted by caine6621 View Post
...

You sound like that bank commercial (might only be in Canada) where the guy asks one girl if she wants a pony and gives her a plastic one.....then the asks the second girl if she wants one and gives her a real one.....the first girl says "you didn't say there was real ponies" and the banker says "you didn't ask".....
...
OMG I love that commercial, I just had to say. Freaking hilarious. The look in that poor little girl's eye is priceless...simply priceless. It says it all right there.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-02-2010, 02:14 AM
Quote:
Originally Posted by lutherd View Post
Just remember, there's no rule saying Cryptic has to offer 24-hours a day server up time for head start... in fact, there's no rule that says there needs to be a head start at all. it was simply a nice thing Cryptic did to say thank you to all the people who bought pre-orders and lifetime subscriptions.

The game doesn't actually start until tonight at midnight. Now, if the servers still go down a few times a day or for hours upon hours at a time, yeah... I'm with ya. But until that time, just remember, it was a freebie. They didn't have to let you play at all, yet!
You do realize that by preordering you provided them with capital which they use to show the business end that the game will be profitable; that is the reason preorders exist.

You are actually doing them quite a favor by committing to the game in pre launch state, a favor that can amount to quite a lot of money for them.

The fact that they offer minor trinkets for that favor, and that those trinkets were not even available in headstart, and that headstart was dysfunctional, is not what I'd call positive.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-02-2010, 02:17 AM
Quote:
Originally Posted by lutherd View Post
Just remember, there's no rule saying Cryptic has to offer 24-hours a day server up time for head start... in fact, there's no rule that says there needs to be a head start at all. it was simply a nice thing Cryptic did to say thank you to all the people who bought pre-orders and lifetime subscriptions.

The game doesn't actually start until tonight at midnight. Now, if the servers still go down a few times a day or for hours upon hours at a time, yeah... I'm with ya. But until that time, just remember, it was a freebie. They didn't have to let you play at all, yet!
or was it a way for them to stress test servers because they rushed it to market...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-02-2010, 02:25 AM
I agree with the OP, 2 hours does not constitute "brief maintenance". Especially not when its in the middle of EU prime time.

I realise that the customer base is probably majority US, but that's not an excuse to ruin every one else's play time.

If things are going to carry on like this then either the maintenance time should be moved to a timeslot outside of EU / US prime time, or they should create separate servers for each zone.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-01-2010, 03:35 PM
Quote:
Originally Posted by BmcD
I don't regret buying the game or the lifer subscription because I am trusting they do the right thing. I understand that mistakes happen. Problems are to be expected, it's how we deal with those problems that is relevant. I guess I just expected to have the ability to play the game more often than I have and it has been so bad that I think some in game goodie would be very appreciated.

'Trusting they do the right thing'?

They've already got your money, sucker. They have no obligation to do that in the slightest - they're a CORPORATION, not your best buddy from high school!

I would think you've all experienced or at least heard of SWG.. there's your crystal-clear example of 'doing the right thing'. Flushing your customers down the toilet after they've paid you.
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