Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Atari direct download
02-02-2010, 05:49 AM
Has anyone one else ordered the digital deluxe from atari found that not only do they not have their key yet but atari has no way to be contacted about it?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-02-2010, 06:07 AM
No one??

Gotta be ten characters
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-02-2010, 06:09 AM
It's actually pretty early in the day for this, I'd imagine this info is going to be distributed later on in the business day. If you find that you haven't gotten it by tonight you should definitely try and contact Atari about it. I also got the Digital Deluxe Download from Atari and I'm in the same position as well. Although I am able to play the game. Looks like the beta/early access key turned out to be the same product key for the game itself. So our TOS uniforms and C-Store points might be credited to us later today automatically.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-02-2010, 06:13 AM
Quote:
Originally Posted by Trillenium View Post
It's actually pretty early in the day for this, I'd imagine this info is going to be distributed later on in the business day. If you find that you haven't gotten it by tonight you should definitely try and contact Atari about it. I also got the Digital Deluxe Download from Atari and I'm in the same position as well. Although I am able to play the game. Looks like the beta/early access key turned out to be the same product key for the game itself. So our TOS uniforms and C-Store points might be credited to us later today automatically.
I'm pretty sure retail key is not the pre-order key. I do see I got my 500 Cryptic points, but my original order receipt implied strongly that another key would be sent later.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-02-2010, 06:09 AM
I would've done so but Atari never thought of releasing it in Asia. I've been waiting for the game since 2004 only to find out it's not available here...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-02-2010, 06:12 AM
I'm in the same boat as the OP. Figured as long as I can still play, I can wait until they get them sent out. They wasted no time charging my debit card though, that's for sure. :p
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-02-2010, 06:15 AM
If you ordered directly from Atari.com, you can "view" your serial key by doing the following:

www.atari.com
Click on "Support"
Click on "Store Support"
Click on "What is my order status?"
Enter your order number & password.
Click on the "Printer" icon.
You should get a new window that will show all your serial keys including the retail key.
Print that screen & file for reference.
Enjoy the game!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-02-2010, 06:22 AM
Quote:
Originally Posted by TCircuits View Post
If you ordered directly from Atari.com, you can "view" your serial key by doing the following:

www.atari.com
Click on "Support"
Click on "Store Support"
Click on "What is my order status?"
Enter your order number & password.
Click on the "Printer" icon.
You should get a new window that will show all your serial keys including the retail key.
Print that screen & file for reference.
Enjoy the game!
Thanks. Yes, only the 'Print' button shows the keys, not the 'Order Details' button. Some nice user interface design right there...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-02-2010, 06:24 AM
No dice here. Just tried it and it says "Serial Number Not Available"

The one for the preorder is there though.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-02-2010, 06:35 AM
Quote:
Originally Posted by TCircuits View Post
If you ordered directly from Atari.com, you can "view" your serial key by doing the following:

www.atari.com
Click on "Support"
Click on "Store Support"
Click on "What is my order status?"
Enter your order number & password.
Click on the "Printer" icon.
You should get a new window that will show all your serial keys including the retail key.
Print that screen & file for reference.
Enjoy the game!
Quote:
Originally Posted by Naevius
Thanks. Yes, only the 'Print' button shows the keys, not the 'Order Details' button. Some nice user interface design right there...
Yeah I finally got this to work for me too and yeah that was not very obvious at all. Oh well...
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