Ensign
Join Date: Apr 2013
Posts: 12
# 101
05-21-2013, 03:33 PM
Location Kalamazoo, MI USA
ISP AT&T
Tracert
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms dsldevice.att.net [192.168.1.254]
2 52 ms 45 ms 89 ms 99-24-172-2.lightspeed.gdrpmi.sbcglobal.net [99.
24.172.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * 49 ms 45 ms 75.29.192.77
6 204 ms 223 ms 214 ms 12.83.33.129
7 319 ms 311 ms 367 ms cgcil02jt.ip.att.net [12.122.81.17]
8 366 ms 375 ms 384 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
.85]
9 411 ms 294 ms 223 ms be2006.mpd21.ord01.atlas.cogentco.com [154.54.5.
17]
10 233 ms 232 ms 241 ms te0-2-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.43.74]
11 429 ms 464 ms 456 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
12 286 ms 312 ms 304 ms 38.111.40.114
13 230 ms 232 ms 259 ms 208.95.185.41

Trace complete.

Nettest
contacting nettest server..
Local IP: 99.24.174.53
Ping: 39.0 msec
Port: 80: 121 KB/sec 6 KB/sec 129 KB/sec 500
Port: 80: timed out
Port: 443: 126 KB/sec 5 KB/sec 134 KB/sec 500
Port: 443: timed out
Port: 7255: 120 KB/sec 5 KB/sec 127 KB/sec 500
Port: 7255: timed out
Port: 7003: 154 KB/sec 6 KB/sec 164 KB/sec 500
Port: 7003: 155 KB/sec 6 KB/sec 165 KB/sec 500
Port: 7202: 155 KB/sec 6 KB/sec 164 KB/sec 500
Port: 7202: 122 KB/sec 5 KB/sec 130 KB/sec 500
Port: 7499: 122 KB/sec 5 KB/sec 130 KB/sec 500
Port: 7499: 130 KB/sec 5 KB/sec 141 KB/sec 500
Port: 80: 125 KB/sec 5 KB/sec 133 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Please fix this everyone is complaining I can't even get into the game, keeps aborting after trying to access my character list. Says something like can't connect for some reason.
Survivor of Remus
Join Date: Feb 2013
Posts: 143
# 102
05-21-2013, 03:36 PM
Quote:
Originally Posted by zagadeke View Post
Location Kalamazoo, MI USA
ISP AT&T
Tracert
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms dsldevice.att.net [192.168.1.254]
2 52 ms 45 ms 89 ms 99-24-172-2.lightspeed.gdrpmi.sbcglobal.net [99.
24.172.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * 49 ms 45 ms 75.29.192.77
6 204 ms 223 ms 214 ms 12.83.33.129
7 319 ms 311 ms 367 ms cgcil02jt.ip.att.net [12.122.81.17]
8 366 ms 375 ms 384 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
.85]
9 411 ms 294 ms 223 ms be2006.mpd21.ord01.atlas.cogentco.com [154.54.5.
17]
10 233 ms 232 ms 241 ms te0-2-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.43.74]
11 429 ms 464 ms 456 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
12 286 ms 312 ms 304 ms 38.111.40.114
13 230 ms 232 ms 259 ms 208.95.185.41
Not the best result there. Would suggest you called your ISP a talked about those results.

Last edited by dllmmo; 05-21-2013 at 04:24 PM.
Ensign
Join Date: Feb 2013
Posts: 1
# 103
05-21-2013, 03:44 PM
Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

Thanks for the reports. So that our engineers can get more information, please reply and post your location, ISP provider and a tracert result pointing to: patchserver.crypticstudios.com

Instructions for running a tracert: http://sto-forum.perfectworld.com/sh...d.php?t=225155

Please also post results from a Nettest. Instructions here: http://sto-forum.perfectworld.com/sh...d.php?t=225155

I'll pass these along. Thanks!

Cheers,

Brandon =/\=
Tracert -
ISP - Virgin Media

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 7 ms 9 ms 9 ms cpc4-heme10-2-0-gw.9-1.cable.virginmedia.com [86.24.142.1]
2 8 ms 7 ms 7 ms lutn-core-2a-ae5-2547.network.virginmedia.net [80.4.221.81]
3 10 ms 7 ms 18 ms popl-bb-1c-ae2-0.network.virginmedia.net [62.253.174.1]
4 11 ms 11 ms 8 ms nrth-bb-1c-ae7-0.network.virginmedia.net [62.253.174.137]
5 9 ms 9 ms 28 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.105.159.30]
6 37 ms 24 ms 37 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
7 48 ms 29 ms 29 ms te0-7-0-9.mag21.fra03.atlas.cogentco.com [130.117.14.133]
8 34 ms 27 ms 24 ms 154.54.77.170
9 35 ms 31 ms 35 ms te0-6-0-3.ccr21.ams03.atlas.cogentco.com [154.54.39.181]
10 29 ms 28 ms 28 ms te0-5-0-0.ccr21.lon13.atlas.cogentco.com [154.54.38.58]
11 100 ms 99 ms 111 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.54.5.161]
12 102 ms 100 ms 114 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
13 111 ms 102 ms 107 ms 38.111.40.114
14 103 ms 99 ms 102 ms 208.95.185.41

Trace complete.

Nettest -
contacting nettest server..
Local IP: 86.24.142.181
Ping: 100.0 msec
Port: 80: 548 KB/sec 16 KB/sec 581 KB/sec 500
Port: 80: 590 KB/sec 19 KB/sec 622 KB/sec 500
Port: 443: 563 KB/sec 17 KB/sec 597 KB/sec 500
Port: 443: 531 KB/sec 16 KB/sec 559 KB/sec 500
Port: 7255: 597 KB/sec 19 KB/sec 633 KB/sec 500
Port: 7255: 614 KB/sec 19 KB/sec 646 KB/sec 500
Port: 7003: 527 KB/sec 16 KB/sec 554 KB/sec 500
Port: 7003: 566 KB/sec 17 KB/sec 598 KB/sec 500
Port: 7202: 620 KB/sec 20 KB/sec 655 KB/sec 500
Port: 7202: 521 KB/sec 18 KB/sec 550 KB/sec 500
Port: 7499: 604 KB/sec 19 KB/sec 637 KB/sec 500
Port: 7499: 595 KB/sec 19 KB/sec 632 KB/sec 500
Port: 80: 532 KB/sec 16 KB/sec 561 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Getting same problems here.
Ensign
Join Date: Apr 2013
Posts: 12
# 104
05-21-2013, 03:45 PM
I can't even send a ticket, won't let me pick Product or anything. I posted the Tracert and Nettest results in a previous reply.
Survivor of Remus
Join Date: Feb 2013
Posts: 143
# 105
05-21-2013, 03:50 PM
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. Alle rettigheder forbeholdes.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 9 ms 15 ms 9 ms 10.10.0.1
2 9 ms 8 ms 8 ms *********
3 8 ms 18 ms 9 ms xe-3-0-0-103.bynqe10.dk.ip.tdc.net [87.54.5.73]

4 9 ms 9 ms 15 ms ae0-0.alb2nqp7.dk.ip.tdc.net [83.88.21.81]
5 8 ms 11 ms 8 ms te1-4.ccr01.cph01.atlas.cogentco.com [130.117.15
.9]
6 21 ms 14 ms 15 ms te0-7-0-6.ccr21.ham01.atlas.cogentco.com [130.11
7.2.149]
7 37 ms 34 ms 36 ms te0-1-0-3.mpd21.ams03.atlas.cogentco.com [130.11
7.50.53]
8 32 ms 36 ms 36 ms te0-0-0-0.ccr21.lon13.atlas.cogentco.com [130.11
7.1.110]
9 117 ms 117 ms 118 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.189]
10 118 ms 117 ms 136 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
11 123 ms 124 ms 124 ms 38.111.40.114
12 146 ms 161 ms 177 ms 208.95.185.41

Trace complete.

Sitting in Europe and ISP: YouSee
For some reason the nettest does not work.

Last edited by dllmmo; 05-21-2013 at 04:00 PM.
Survivor of Remus
Join Date: Feb 2013
Posts: 143
# 106
05-21-2013, 04:16 PM
Bumping for news...

Brandon, have you heard anything?

After the client crashed for no reason I can't seem to get past the ''Retrieving list of characters'' with the failed for no good reason. How ever, got through one time, but failed after trying to load character.


Not that I ''told you so'', but this is a complete failure of a beginning.

Last edited by dllmmo; 05-21-2013 at 04:23 PM.
Survivor of Remus
Join Date: Jul 2012
Posts: 7
# 107
05-21-2013, 05:14 PM
Yesterday, 5/20/13 was horrible for lag as well for me. Here are my results for the lag tests.

tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 10.114.32.1
3 10 ms 9 ms 9 ms gi5-2-8-cmts.jmtwnyba-rtr001.cny.northeast.rr.com [24.94.34.181]
4 13 ms 13 ms 13 ms ae9.ithcnycy-rtr001.cny.northeast.rr.com [74.74.108.90]
5 29 ms 32 ms 31 ms rdc-74-74-108-116.cny.northeast.rr.com [74.74.108.116]
6 29 ms 31 ms 31 ms ae-3-0.cr0.chi10.tbone.rr.com [66.109.6.72]
7 30 ms 28 ms 29 ms ae1.pr1.chi10.tbone.rr.com [107.14.17.194]
8 82 ms 80 ms 83 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.5
4.11.145]
9 77 ms 84 ms 78 ms be2004.mpd22.ord01.atlas.cogentco.com [154.54.5.9]
10 84 ms 82 ms 81 ms te0-2-0-2.ccr21.bos01.atlas.cogentco.com [154.54.43.178]
11 91 ms 214 ms 220 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
12 46 ms 51 ms 53 ms 38.111.40.114
13 47 ms 44 ms 43 ms 208.95.185.41
Trace complete.
contacting nettest server..
Local IP: 67.251.117.209
Ping: 46.2 msec
Port: 80: 1122 KB/sec 34 KB/sec 1182 KB/sec 500
Port: 80: 886 KB/sec 26 KB/sec 933 KB/sec 500
Port: 443: 1076 KB/sec 32 KB/sec 1134 KB/sec 500
Port: 443: 542 KB/sec 21 KB/sec 579 KB/sec 500
Port: 7255: 960 KB/sec 29 KB/sec 1011 KB/sec 500
Port: 7255: 1120 KB/sec 34 KB/sec 1183 KB/sec 500
Port: 7003: 1090 KB/sec 33 KB/sec 1149 KB/sec 500
Port: 7003: 1142 KB/sec 34 KB/sec 1205 KB/sec 500
Port: 7202: 1119 KB/sec 33 KB/sec 1179 KB/sec 500
Port: 7202: 1098 KB/sec 33 KB/sec 1159 KB/sec 500
Port: 7499: 1072 KB/sec 33 KB/sec 1133 KB/sec 500
Port: 7499: 991 KB/sec 32 KB/sec 1045 KB/sec 500
Port: 80: 1039 KB/sec 27 KB/sec 1095 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

Yes I have RoadRunner as you might have seen from the server responses in the tracert.
I live in Jamestown, NY witch is the west tip of NY State. It definitely seems to be on Cryptic/PW end for the lag. Perhaps it's time to upgrade the servers or rethink hosting two popular games on a single server. I know it's not cheap to run a server as I work for a small company that hosts many websites, but still pretty bad when I have results like the above and still can't even take a step forward in-game.
Survivor of Remus
Join Date: Feb 2013
Posts: 143
# 108
05-21-2013, 05:28 PM
That would be considered thinking in a way that would cost money. Not a suggestion that apparently falls in good PWE/Cryptic ears.

It have been suggest for such a long time, by so many people, and even then they are so clever to smack in Neverwinter on the same servers. I could have told you something like this would happen and it did. So no surprise there. My surprise however are that they haven't shut down the servers yet and given more information out on what is going on. Just takes a few minutes not to spit the customers in their faces and leave them to speculate on if they ever going to use those items they paid a good fortune on.
Rihannsu
Join Date: Jun 2012
Posts: 30
# 109
05-21-2013, 05:43 PM
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 39 ms 29 ms 29 ms 68.44.102.1
3 10 ms 9 ms 11 ms xe-10-3-0-32767-sur01.pennsauken.nj.panjde.comca
st.net [68.87.214.169]
4 27 ms 9 ms 26 ms xe-13-1-1-0-ar03.audubon.nj.panjde.comcast.net [
68.85.62.121]
5 17 ms 21 ms 18 ms pos-3-5-0-0-cr01.ashburn.va.ibone.comcast.net [6
8.86.94.97]
6 15 ms 19 ms 15 ms be-15-pe04.ashburn.va.ibone.comcast.net [68.86.8
4.222]
7 56 ms 57 ms 54 ms as174.ashburn.va.ibone.comcast.net [66.208.229.1
38]
8 53 ms 27 ms 29 ms te0-4-0-1.ccr22.dca01.atlas.cogentco.com [154.54
.41.233]
9 71 ms 70 ms 69 ms te0-7-0-8.ccr22.jfk02.atlas.cogentco.com [154.54
.41.14]
10 75 ms 74 ms 74 ms te0-3-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.44.62]
11 75 ms 73 ms 73 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
12 79 ms 88 ms 88 ms 38.111.40.114
13 72 ms 74 ms 76 ms 208.95.185.41

Having the same lag issues myself, it is for sure on Cryptics ends
Republic Veteran
Join Date: Jun 2012
Posts: 79
# 110 and still...it goes on....
06-13-2013, 07:18 AM
Same story, well into june, and now lately i have had server locks or kicks that go well into 13 to 28 times per hour. the only reason i even kept trying was i was in a group mission and they were counting on me......

Please Cryptic? please work this out and be up front with us??

please?

--- post above is gojored's ---

EDIT: Please see this thread: http://sto-forum.perfectworld.com/sh...d.php?t=744811 -Brandon

Last edited by pwebranflakes; 06-13-2013 at 08:27 AM.
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