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Career Officer
Join Date: Sep 2012
Posts: 72
# 81
05-19-2013, 04:06 AM
Originally Posted by paratrix View Post
I try to access the Gateway either on my iMac, or iPad, and it says:

"Disconnected From Gateway

Login Failed, probably because the one-time code was incorrect."

But, I never got a one-time code. I have a Perfect World Account, I have Account Guard enabled and receive that one-time code fine.. Just I can't get in here. Any ideas?

It's not only me. And I am having this problem for quite some time now, triying to log in with windows on Chrome and Internet Explorer 9. Is there a solution? And in that case, can can you please point us to that?

Thank you very much!
Career Officer
Join Date: Jun 2012
Posts: 96
# 82
05-19-2013, 04:08 AM
I am running Windows 8 and IE 10.

I have set cookies to be always allowed from startrekonline.com.

Every single time I login from a browser the gateway will ask me for a one time code.

However, if I go into maintain my account guard settings, account guard does remember a browser for that...

I have also tried configuring the browser to always prompt me when a cookie is requested ... guess what it never prompts me at the gateway...
Richard Silk, EU Liaison Officer, TOS Veterans Fleet
Career Officer
Join Date: Sep 2012
Posts: 72
# 83
05-19-2013, 04:10 AM
And you also can't enter the Gateway like us, or that works for you?
Join Date: May 2013
Posts: 1
# 84 Unable to use Gateway
05-19-2013, 12:39 PM
"Disconnected from Gateway

Login failed, probably because the one-time code was incorrect."

When logging in for the first time. windows 7, Firefox 20.0.1.

I had just created a Gateway account through Neverwinter, and searched for a similar feature on STO. When i try to login, it gives me the message.
Join Date: Jul 2012
Posts: 2
# 85 Error Messege
05-21-2013, 10:05 PM
gives me a fatal messege saying error decompressing data i do not understand this it patched all the whole download what should i do
Republic Veteran
Join Date: Jun 2012
Posts: 429
# 86
05-21-2013, 10:17 PM
I find the gateway is OK for the limited things it does...but it's not really useful as is...we need to be able to doff from it...kinda like we can do Profession in Neverwinter...i hope thats a feature that is near to coming to life for it.
"If everyone used Macs, we'd be working on how to get to Alpha Centauri rather than how to get to Mars."
Join Date: Apr 2013
Posts: 11
# 87 main character
05-22-2013, 02:37 AM
for some reason i still can`t login to my main character i just time out
Career Officer
Join Date: Jul 2012
Posts: 3
# 88
05-22-2013, 05:17 AM
I can't login with my new Romulan Char - it seems it is not "compatible"

Last edited by caravival; 05-22-2013 at 06:20 AM.
Join Date: Apr 2013
Posts: 15
# 89 possible bugs
05-22-2013, 10:08 AM
Originally Posted by pwebranflakes View Post
As we've updated the known issues and some information in the OP, please now use this thread to continue posting about any bugs of technical difficulties with the Gateway. Thanks!


Brandon =/\=
luv da R.L., i dont know but, Ship skill tray- every now and then after setting my ships skills, they get shifted around when i get a new skill. don't if you consider that a bug of not. the other thing i don't know if it is a bug or not- i chose to go FED. i was unable to pick a FED ship. i dodn't care ether way. taking rom ships for my Reman toon. two things i found. if they are bugs, i found some for ya.
Join Date: Aug 2012
Posts: 9
# 90
05-22-2013, 10:14 AM
This game has been running poorly since the update.
The game always throws me out after taking 20 minutes to load.
I then have to wait in an hour long cue. Why is there a cue? There never was a cue before.
I exited the the game and I am going to go do something else I am so mad.

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