I would normally spend $40 on 2 perfect world game cards for a total of 4000 Zen every month, but this fiasco has me scared to do even that. If this payment method is screwed up imagine the nightmare of using some other way. Best bet, in my opinion, is to wait till there are NO specials in effect, and to actually get what I am expecting. I expect to pay 1 penny for each Zen.
I'm having a different issue. The Promo bonus shows up in the charge Zen checkout when I select the $20 card I bought, but when I hit checkout and it sends me to where I put the card Pin in, the balance is 21.77, so the $20 card I bought isn't enough to cover the purchase of 2300 zen. Basically it's charging me for the 300 extra Zen from the promo, which would negate the point of it being a promo. I haven't checked out yet, please let us know when this other bug is addressed.
It depends entirely on what the exchange rate was when the card was bought by the retailer. The last time they had this bonus going, I could buy a card from Wal-Mart, switch country to US, and it would treat it as a $20 card just fine. Future Shop cards on the other hand, would still want to charge extra.
Since then, even Wal-Mart cards bought in Canada want to charge extra because the exchange rate must have been different that day.
At least PWE cards bought in Canada work without issue.
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The grants have been given if you were missing your 15% bonus -- thanks for your patience as we worked to complete it. Please check your PWE ZEN wallet for your bonus.
Regarding this statement I made:
Originally Posted by pwebranflakes
Also, please note that if you happen to have an eligible $25 card, there is no redeem option for $25. Please redeem the card for $20, and then a complete a separate transaction for $5 dollars. While you won't automatically gain the 15% bonus on the second transaction, we will be manually crediting you the bonus -- please allow up to 48 hours for this.
After re-reading it, I see that I forgot to mention that you will still need to file a billing ticket once you redeem the $5 so we can manually credit you. Feel free to send me a forum PM with your ticket number and I will make sure that it is in the right queue -- please allow up to 48 hours for this. (NOTE! Anyone who redeemed the $5 portion between the start of this promotion and yesterday were included in the grant mentioned above, so you shouldn't need to ticket in -- you can check your PWE ZEN wallet for your bonus).
As always, if you have any additional questions or concerns, please reach out to our billing team at http://support.perfectworld.com ('Contact Us' tab, 'Billing' for the category drop down). If you are not able to reach the support site, please email directly to firstname.lastname@example.org and put "billing" in the subject line and as many details in the message as possible. Filing a ticket is always the preferred method to contact us as you can ensure your ticket is in the right queue via the category dropdown.
Brandon "BranFlakes" Felczer | Community Team Lead for Perfect World Entertainment
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