Go Back   Star Trek Online > Feedback > C-Store, ZEN, and Promotions
Login

Reply
 
Thread Tools Display Modes
Ensign
Join Date: Jun 2013
Posts: 4
I have been playing this game for WELL over a year now; I have purchased extra character slots and have made all four of my characters level 40 or above. When the Romulan Legacy Pack arrived, I shelled out $124.99 for it. Then, Perfect World decided to not give me the character slot that comes with it saying I already had it. Then they tried to tell me I had too many INCLUDING the new one, and that there is no record of a past purchase. I have purchased TOS packs and a bunch of other things as well. So... now I am locked in battle with a bunch of GM's who are unable or unwilling to solve this matter. If there was a way to get extra slots without paying for them, it's news to me.

Anyway, I am telling anyone who will listen that PERFECT WORLD is a dishonest company and WILL cheat players without any scruples about it at all.

----post above is bludraggon's---

Edit: The Legacy Pack does not come with a character slot. I also already replied to your concern here: http://sto-forum.perfectworld.com/sh...&postcount=130 -Brandon

Last edited by pwebranflakes; 06-07-2013 at 12:32 AM.
Rihannsu
Join Date: Jun 2012
Posts: 812
# 2
06-07-2013, 12:22 AM
wait, wait,

How many slots have you bought? You might be at the cap, hence not being able to claim more.

And remember, the GMs have nothing to do with the C-Store, if you really have a problem, file a billing ticket.
Survivor of Romulus
Join Date: Jun 2012
Posts: 801
# 3
06-07-2013, 12:36 AM
did you at one point have a gold membership (even if for 1 month) that you don't have anymore?
Career Officer
Join Date: Jun 2012
Posts: 2,247
# 4
06-07-2013, 12:59 AM
The thing is, a extra character slot was never a part of the 'Legacy' Pack. There was a Romulan slot associated with the release of Season 8, which was given to everyone, regardless if they were 'Gold' or 'Silver' status, or purchased the 'Legacy' pack or not, but if you transitioned from 'Gold' to 'Silver' status without giving up a character slot, then you owed Cryptic/PWE a empty slot, which is probably where your free Romulan slot went to...
Lt. Commander
Join Date: Apr 2013
Posts: 166
# 5
06-07-2013, 01:08 AM
Without account detials its impossible to say who is right and who is wrong legacy pack does not give a free slot, the release gave EVERYONE a free slot if you have leveled a character after the release of romulans and your a gold subscriber then you have indeed already claimed your slot.
Ensign
Join Date: Jun 2013
Posts: 4
I was told by two different GM's that the Legacy Pack DOES come with a character slot. And yes, at one time I was a gold subscriber...

So, if it DOESN'T come with a new slot, then I have been fighting for something that doesn't exist due to a couple of support folks who don't have a clue?

Wonderful. And the quality continues...

And thank you Brandon- had this been explained in this exact manner the first time support responded, it would have saved a whole lotta BS.

I'm closing the tickets...

Last edited by bludraggon; 06-07-2013 at 01:58 AM.
Captain
Join Date: Jun 2012
Posts: 6,379
# 7
06-07-2013, 03:38 AM
I can find no mention of a Character Slot:

http://sto.perfectworld.com/legacypack

You may be confusing that the LoR upgrade granted a new slot to all players, but if you are at the limit of 3 as a silver (1 Fed, 1 KDF and 1 Rom in theory) then you will not get another untill you've purchased more.

I don't see how this can be considered cheating customers, as it is already well documented.
My name may say "PWE member", but I will never be.
-NEVER Forget the Screwups and ignorance made towards the people who supported the game through 2011
Don't look silly, don't call it "Zen-Store" - Don't waste devs time, Post proper bug-reports - I don't like Gekos
Ensign
Join Date: Jun 2013
Posts: 4
# 8
06-07-2013, 08:54 AM
Quote:
Originally Posted by anazonda View Post
I can find no mention of a Character Slot:

http://sto.perfectworld.com/legacypack

You may be confusing that the LoR upgrade granted a new slot to all players, but if you are at the limit of 3 as a silver (1 Fed, 1 KDF and 1 Rom in theory) then you will not get another untill you've purchased more.

I don't see how this can be considered cheating customers, as it is already well documented.
Here is a copy/paste of one of the responses I received. You can plainly see how I was confused by the support responder, leading me to believe I had been cheated:

"Response Support Staff TK 421 via Email 05/28/2013 12:01 PM
Hello

Yes, Legacy of Romulus does come with an additional character slot for all players. We have double checked your account, and you have the correct amount of available character slots. We hope this answers your questions.

---------------------------
Perfect World Support
Check out our latest game, Neverwinter!"
Lt. Commander
Join Date: Dec 2012
Posts: 212
# 9
06-07-2013, 09:02 PM
Quote:
Originally Posted by anazonda View Post
I can find no mention of a Character Slot:

http://sto.perfectworld.com/legacypack

You may be confusing that the LoR upgrade granted a new slot to all players, but if you are at the limit of 3 as a silver (1 Fed, 1 KDF and 1 Rom in theory) then you will not get another untill you've purchased more.

I don't see how this can be considered cheating customers, as it is already well documented.
This.

OP, a character slot does not come with the Legacy Pack. A character slot was included with the expansion. This may be why you are confused.
Captain
Join Date: Jun 2012
Posts: 6,003
# 10
06-08-2013, 07:57 PM
Quote:
Originally Posted by bludraggon View Post
Here is a copy/paste of one of the responses I received. You can plainly see how I was confused by the support responder, leading me to believe I had been cheated:

"Response Support Staff TK 421 via Email 05/28/2013 12:01 PM
Hello

Yes, Legacy of Romulus does come with an additional character slot for all players. We have double checked your account, and you have the correct amount of available character slots. We hope this answers your questions.

---------------------------
Perfect World Support
Check out our latest game, Neverwinter!"
Legacy of Romulus is completely different from Legacy Pack.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 06:31 AM.