Career Officer
Join Date: Jun 2012
Posts: 869
# 11
06-08-2013, 11:40 AM
STO could be a proximate cause, but the issue itself is very likely to be due to a hardware failure. STO, like many video games, taxes some of your hardware, such as your graphics card. If, for instance, the GPU is faulty, that can cause your system to halt and shutdown or reboot without any sort of error message. If it were actually a programming error in STO (such as a memory overflow error or bad data sent to Direct X), the OS would likely shut down STO or halt itself (known as the BSOD).

On the other hand, if the problem were with your hardware, the system would be likely to get a BSOD or simply shut down. Now, you claim that your hardware is within thermal limits, but faulty hardware can be within thermal limits and still malfunction.

The problem, in decending order of liklihood is:

1) Your GPU: Try temporarily replacing it and seeing if that stops the system halts.

2) Your PSU: A dying or overheated PSU often causes the GPU, CPU, or motherboard to behave erratically as they try to draw more power than can be supplied.

3) Your motherboard: Motherboard malfunctions can be difficult to detect but something as simple as a bad capacitor or slightly damaged IC can cause the system to halt unexpectedly with no explanation.

4) Some other peripheral such as a RAID controller: These usually are connected directly to the bus and cause BSOD rather than resets, but they can also cause system halts.

5) Your CPU: CPU's rarely fail but occasionally they do and unlike the other components, you can test them out without removing them.

You have to start replacing these items one at a time to test to see if they are at fault. If you do not have spares, try to borrow someone else's. Occasionally, more than one may be faulty.

Case in point, I unwisely restricted air flow around my PSU, causing it to start failing. This ended up damaging all three GPU's as well as the motherboard. Luckily, the GPU and PSU had lifetime warranties (always try to buy something with a lifetime warranty) and the MB was under a 5 year warranty.

But tracking down the failure was difficult, since there are no simple tests for a faulty GPU, PSU, or motherboard.
Career Officer
Join Date: Jun 2012
Posts: 869
# 12
06-08-2013, 11:45 AM
Quote:
Originally Posted by reld View Post
He has told me that it's all about the game programming pulling too much juice on our system, hence causing the spontaneous shutdown.
If that is indeed the issue, then the problem is with your hardware. You need a PSU with enough power to supply all the components in your system and you need a setup that can cool your components so they remain in the manufacturer's thermal limits. Unless a game actually overclocks your hardware (which as far as I know, no modern PC game has ever done), it is impossible for them to cause crashes on a properly functioning machine simply by "pulling too much juice".
Captain
Join Date: Jun 2012
Posts: 668
# 13
06-08-2013, 04:41 PM
Quote:
Originally Posted by logicalspock View Post
STO could be a proximate cause, but the issue itself is very likely to be due to a hardware failure. STO, like many video games, taxes some of your hardware, such as your graphics card. If, for instance, the GPU is faulty, that can cause your system to halt and shutdown or reboot without any sort of error message. If it were actually a programming error in STO (such as a memory overflow error or bad data sent to Direct X), the OS would likely shut down STO or halt itself (known as the BSOD).

On the other hand, if the problem were with your hardware, the system would be likely to get a BSOD or simply shut down. Now, you claim that your hardware is within thermal limits, but faulty hardware can be within thermal limits and still malfunction.

The problem, in decending order of liklihood is:

1) Your GPU: Try temporarily replacing it and seeing if that stops the system halts.

2) Your PSU: A dying or overheated PSU often causes the GPU, CPU, or motherboard to behave erratically as they try to draw more power than can be supplied.

3) Your motherboard: Motherboard malfunctions can be difficult to detect but something as simple as a bad capacitor or slightly damaged IC can cause the system to halt unexpectedly with no explanation.

4) Some other peripheral such as a RAID controller: These usually are connected directly to the bus and cause BSOD rather than resets, but they can also cause system halts.

5) Your CPU: CPU's rarely fail but occasionally they do and unlike the other components, you can test them out without removing them.

You have to start replacing these items one at a time to test to see if they are at fault. If you do not have spares, try to borrow someone else's. Occasionally, more than one may be faulty.

Case in point, I unwisely restricted air flow around my PSU, causing it to start failing. This ended up damaging all three GPU's as well as the motherboard. Luckily, the GPU and PSU had lifetime warranties (always try to buy something with a lifetime warranty) and the MB was under a 5 year warranty.

But tracking down the failure was difficult, since there are no simple tests for a faulty GPU, PSU, or motherboard.

As i have said and so did others it is not hardware issue i build my own pc i know when some thing is not right with my rig.And every thing is running perfectly fine it is the game it self that is auto tasking it self out.Every thing else is running fine on my OS system.
Career Officer
Join Date: Jun 2012
Posts: 869
# 14
06-08-2013, 05:44 PM
Quote:
Originally Posted by xcom43 View Post
As i have said and so did others it is not hardware issue i build my own pc i know when some thing is not right with my rig.And every thing is running perfectly fine it is the game it self that is auto tasking it self out.Every thing else is running fine on my OS system.
I was responding to the original poster. You have not provided enough information.

If your system is halting and giving an error (BSOD in Windows), then you need to post the information. It could be anything from a malfunctioning driver to a corrupted Windows system file.


If your system is simply halting and freezing, turning off, or resting without a BSOD, then it is almost certainly a low level hardware problem. The correct way to diagnose this is to run software-based tests on the components you can and if that fails to find the problem, remove all peripherals from the main motherboard bus and try every permutation of replacing the GPU, RAM, PSU supply, motherboard, and CPU in that order. Until you have done that, you cannot legitimately claim that you are not suffering from a failing hardware component.

Last edited by logicalspock; 06-08-2013 at 05:48 PM.
Career Officer
Join Date: Feb 2013
Posts: 155
# 15
06-09-2013, 05:33 AM
Quote:
Originally Posted by reld View Post
I don't believe the problem is our rigs. I run several other games without any issue as well, but I run STO, and my AlienWare shutsdown. No notice, bluescreen, or anything else. Screen goes black, and I have to turn power back on.

I play GW2, PWI, WoW, and SWOR without any issues. I can leave PWI, and SWOR logged in overnight without any crashes, or game issues the next day. I can play STO, but for no longer than an hour at the most before it just completely shuts down.

Posting my rig won't help, as I do not believe the issue is with our PC/rigs. A friend of mine who works as a game programmer for World of Tanks has installed the game, and has come up with the same issue. He has told me that it's all about the game programming pulling too much juice on our system, hence causing the spontaneous shutdown. His conclusion comes from testing the game on several rigs, from the minimum requirements listed, to top of the line setups. All yield the same result. Overheating, and game shutdown.

Before the Romulan patch, both my wife, and I played daily. My wife can't even stay logged in for 5 minutes, since the update, before she shuts down.
I'm sorry, but that would be a rig configuration problem and not the game itself. I have run the LoR on top spec pc to under minimum requirements pc and the only issues I have come across are the PSU.
With LoR you need to understand it will pull a little more resources (though on my pc it's only minor to what it pulled from previous versions). That extra power ends up in drawing even more power from your PSU. Two of my computers shut down like you're telling. That was the higher specced pc's running on top resolution.
If you run LoR on high graphic solution on a overspecced pc and your PSU cant follow. This will happen.
I have yet to see the OH people complain about. My CPU runs at 35-45 Degrees Celsius, GPU gets to a stable 60-65 Degrees Celsius on peak performance.
Career Officer
Join Date: Jun 2012
Posts: 869
# 16
06-09-2013, 10:57 AM
Quote:
Originally Posted by dllmmo View Post
I'm sorry, but that would be a rig configuration problem and not the game itself. I have run the LoR on top spec pc to under minimum requirements pc and the only issues I have come across are the PSU.
With LoR you need to understand it will pull a little more resources (though on my pc it's only minor to what it pulled from previous versions). That extra power ends up in drawing even more power from your PSU. Two of my computers shut down like you're telling. That was the higher specced pc's running on top resolution.
If you run LoR on high graphic solution on a overspecced pc and your PSU cant follow. This will happen.
I have yet to see the OH people complain about. My CPU runs at 35-45 Degrees Celsius, GPU gets to a stable 60-65 Degrees Celsius on peak performance.
A lot of people put in peripherals without thinking about the power supply. Even at full speed, my computer rarely draws over 400 watts, but I have a 1200 W power supply so I can upgrade in the future and to ensure I have clean power.

If your drawing nearly 400 Watts a generic 400W power supply won't cut it and a top end 400 W power supply probably will not either. I would suggest the following:

1) Use brand name, high quality, aftermarket power supplies.

2) Ensure they have good air flow.

3) Give yourself 20% overhead for your current system and 50% overhead if you expect that you might add significant new components, especially multiple high end GPU's.

4) If you build your own PC's or are a hard-core power user, buy an 800W+ power supply with a lifetime warranty and you should be able to use it at least for the next 10 years. It is cheaper than replacing burned out cheaper units or damaged hardware.

5) You can often estimate your power usage by using an UPS or watt meter to determine how much power you draw from AC. Now remember, some of this is lost as heat, but you need overhead anyway. Take this number while running at full throttle (~100% CPU and GPU usage) to determine your needs, or use an online calculator. Always give yourself wiggle room since, even though your computer may only draw 350 Watts, a 400 Watt power supply might not be able to deliver enough power on the rail a high end GPU uses and it could cause problems.
Ensign
Join Date: Jun 2013
Posts: 2
# 17
06-23-2013, 05:38 AM
I'm having the same issue. And before anyone say's its a heating or power issue please don't bother as it's clearly not.

When playing STO (and sometimes World of Tanks) my computer will just switch off, there is no error screen, no BSoD. It just turns off as if someone pulled out the plug. I have recently updated the graphics drivers, so its not that.

I stress tested my GPU for over 30 minutes under 99% load and the system stayed stable, yet the next day after being in the game for a few minutes the system turned off. If it was a heating or power issue surely it would of turned off during the stress test the day before.

I just can't find any credible information on how to resolve this as everyone just jumps to the conclusion that its a heating or power issue which isn't helping. Does anyone have any other insight into what this could be?
Survivor of Romulus
Join Date: Jun 2012
Posts: 1,609
# 18
06-23-2013, 06:14 AM
for the 1st time today my comps done the same thing just shut it self down ive already posted my specs this week because after last patch it started crashing so im not reposting them
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Ensign
Join Date: Jan 2014
Posts: 5
# 19
01-21-2014, 10:38 AM
I also have this problem...
I can play Battlefield 3 for a full day without any problems, and that game is WAY more demanding that STO... I also play Civ 5, SWTOR, etc, etc. No problems.

I have done the usual memtest86+, replaced GPU and PSU, ran FurMark for 6 hours, as well as checked all my drivers. But the problem is still there. And its only in STO.
Its driving me crazy...

Its not even a BSOD, it just turns the computer off. Like pulling the cord.
Absolutely weird.

How long before STO breaks my harddrive/MBT and causes data loss? Is it safe to play this game at all?
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