Prev Previous Post   Next Post Next
Ensign
Join Date: Jun 2013
Posts: 1
I have tried multiple tickets to retrieve missing characters. I was away from the game for 3 months from January to the beginning of April for Military Service. I received and email saying my account email was requested to be changed. The same day I responded thru the link provided, and went thru the recovery process (banning the account, regaining control, updating security, and notifying the GMs I have control of my account to un ban it).

The first time I log in, I find I went from 9 level 50 Characters to 2. I have submitted 3 tickets regarding this, and have had ZERO luck with any help. Calling billing at least fixed it to where I can reach my Zen again. I am going on 3 Months of trying to get this fixed, and I am incredibly tired of being told to initiate a ticket, and work the process.

Is there any other way to actually talk to a person? To have a GM respond with more than a cookie cutter email? A way to actually get some customer service from PWE? It is hard to keep playing this game knowing that at any point everything I have PAID for can be wiped out and the current system for recovery doesn't work. I hope that I can get an answer here for an alternate system to get this fixed.
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 10:27 PM.