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Lieutenant
Join Date: Jun 2013
Posts: 58
# 391
06-29-2013, 05:42 PM
Quote:
Originally Posted by errab View Post
This is getting tiring now and the thread that these post keep getting thrown into is not IMO providing satisfactory answers.

What is the hold up?
Be careful, you might get banned by Brendan for complaining, (he has done that before.) It seems Cryptic is in the they don't give a crap mode anymore. It seems NO ONE's tickets are getting resolved.

And if you put more then one ticket in they will say your are spamming and will threaten to ban your account. Not just your forum account
Empire Veteran
Join Date: Jun 2012
Posts: 138
# 392
06-29-2013, 05:43 PM
Same here.. haven't started a ticket yet, didn't see an in game option that identified with that type of issue

Mostly a KDF player
Fleet *Working as Intended. Not a slam, just a way of life... contact me in game for invite @emt27
Lt. Commander
Join Date: Jul 2012
Posts: 111
# 393 still waiting for an answer
06-29-2013, 10:55 PM
dear branflakes we are still waiting for a solution and an answer to our problem....
to all of you out there, its possible to ask for a refund... http://www.bbb.org/

You should ask to PWE first, if they don't answer or the answer they give you its not satisfactory the you move to the next step..


just so you know who are you dealing with http://www.bbb.org/sanjose/business-...atos-ca-221613
Career Officer
Join Date: Oct 2012
Posts: 93
# 394
06-29-2013, 11:13 PM
Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

We're pleased to report that the stipend delays we reported in this thread have now been resolved! All delayed stipends have been granted, and the stipend granting process is once again automatic.

While we worked on granting delayed stipends, some players may have received duplicate grants. Here are a few important notes regarding duplicate stipends:

  • If you received one extra stipend in April, you will not be granted your May stipend. If you have already been granted your May stipend, then you will not receive your June stipend.
  • If you received two extra stipends in April, you will not be granted your May or June stipends. If you have already been granted your May stipend, then you will not receive your June or July stipends.
  • Some users may experience a delay of several days on the next stipend they receive after the skip.

Thanks again for your patience as our programmers worked on this resolution. With the above steps, all players who are eligible to receive stipends (Gold Members) will get the appropriate amount of promotional ZEN - you just might have gotten it a little earlier.

As always, if you have any questions or concerns, please file a billing ticket at http://support.perfectworld.com.

We'll see you in-game!

-The Cryptic Studios Team
I never received any duplicate stipend and yet have not received my June stipend. I would like this remedied, please. Thank you
Lt. Commander
Join Date: Jul 2012
Posts: 111
# 395
06-29-2013, 11:29 PM
Quote:
Originally Posted by texastrekkie View Post
I never received any duplicate stipend and yet have not received my June stipend. I would like this remedied, please. Thank you
WELCOME to the club!
Republic Veteran
Join Date: Aug 2012
Posts: 60
# 396
06-30-2013, 01:50 AM
so I made a ticket and they told me I got double ZEN in April (they also wrote me, when I get ZEN and when I got my first ZEn) - one for April and another for May - and another zen in May which was for June. So now I am waiting till July when I get my ZEN for July (I hope so) and my problem should be solved
Starfleet Veteran
Join Date: Jun 2012
Posts: 649
# 397
06-30-2013, 03:58 AM
Quote:
Originally Posted by maerdyn View Post
so I made a ticket and they told me I got double ZEN in April (they also wrote me, when I get ZEN and when I got my first ZEn) - one for April and another for May - and another zen in May which was for June. So now I am waiting till July when I get my ZEN for July (I hope so) and my problem should be solved
The problem is there is no way to review it. I dion't think this has ever been a problem in the past, but I was always a little worried that there is not a statement or online tracking of all zen earned. Maybe its just the accountant in me.
Ensign
Join Date: Sep 2012
Posts: 15
Hello,

I have noticed that I am getting my 500 ZEN Bonus-Points very irregular and since a few month I did not get them at all.

Unfortunately I am now missing around 1500 - 2000 ZEN. Does anybody else have the same problem?
Career Officer
Join Date: Jun 2012
Posts: 14
I have the same Problem.
I usually get my 500 Bonus ZEN the 22nd of the month.

06-22-2013 NO 500 ZEN
05-22-2013 NO 500 ZEN
04-22-2013 Not really sure
03-22-2013 Not really sure
02-22-2013 Did get my 500 ZEN
01-22-2013 Did get my 500 ZEN

So I could be missing 1000, uo to 2000 ZEN.

Hope it will be fixed soon.

I will definitly write back on July, 22nd...

until then...
GERMAN - speaking
Career Officer
Join Date: Jun 2012
Posts: 2,101
# 400
06-30-2013, 04:20 AM
Yes, you have to submit a ticket, you will then get a standard response.

Without a balance it is difficult to be sure exactly when we got what and we have to take their word for it as we cannot prove anything. I am fairly sure they owe me 1500 Zen now.

Oh this thread will be merged with the ongoing thread on this matter.

This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes

Last edited by pwebranflakes; 06-30-2013 at 08:18 AM.
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