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Empire Veteran
Join Date: Jun 2012
Posts: 1,156
# 481
07-07-2013, 12:27 PM
Quote:
Originally Posted by dekkart View Post
Despite what Cryptic says, the stipend issue has not been resolved for me. I didn't receive my free 500 zen points for may and june (my day is 24th-25th), posted a ticked but no answer so far, only an automated response.

Look, I'm trying to be polite, but I'm a lifetime user who also bought a Legacy Pack and spent even more with zen. As a costumer, I have the right to complain and to demand an answer. I paid for those zen with the lifetime signature!!!! Profit is all nice but with honest business, don't you think?
I have not seen my Stipend in what will be 4 months come the 22nd of this month.
Empire Veteran
Join Date: Jun 2012
Posts: 1,156
# 482
07-07-2013, 12:50 PM
Quote:
Originally Posted by errab View Post
I have not seen my Stipend in what will be 4 months come the 22nd of this month.
Quoted myself by mistake.... feel free to delete this one.
Empire Veteran
Join Date: Jun 2012
Posts: 1,156
# 483
07-07-2013, 12:53 PM
Quote:
Originally Posted by tc10b View Post
I would call their customer service. But I'm not paying international rates to be given the same message.

Zen is a virtual currency, they didn't lose any real money and none of the players attempted to defraud them of the stipend payments.
I don't understand why they FUBARed the system in order to recoup some fake money, that they overpaid through their own fault.

The pragmatic thing to have done would have been to have called it a good will gesture, raffle prize whatever and moved on.

Of course now that the official line has changed from "we overpaid you significantly" to "you haven't paid" I'm not entirely convinced the true story is being given out.
I agree with this statement.

I can not verify if I received a double or Triple Stipend payment 4 months back and even if I did was it my fault?

All I know is that in 16 days it will be exactly 4 months that I've gone without getting a Stipend.

It warrants Repeating.... WE NEED A BETTER WAY TO TRACK OUR STIPENDS!

Just like we can with online banking we should be able to check our zen history with STO for at least the past 180 days so we can see what we received and when we used it in that time frame.
Empire Veteran
Join Date: Jun 2012
Posts: 2,283
# 484
07-07-2013, 02:11 PM
Quote:
Originally Posted by errab View Post
I agree with this statement.

I can not verify if I received a double or Triple Stipend payment 4 months back and even if I did was it my fault?

All I know is that in 16 days it will be exactly 4 months that I've gone without getting a Stipend.

It warrants Repeating.... WE NEED A BETTER WAY TO TRACK OUR STIPENDS!

Just like we can with online banking we should be able to check our zen history with STO for at least the past 180 days so we can see what we received and when we used it in that time frame.
In my experience with customer service both military and civilian when it is the fault of the company or organization I've never worked for any of said entities where the fault is not of the customer that the customer is basically penalized for their own mistakes. Its where accountability with mishaps are dealt with and shows the integrity as well where with Cryptic its very questionable.
Republic Veteran
Join Date: Jun 2012
Posts: 89
# 485
07-07-2013, 05:34 PM
When I filed a ticket, it took nearly a week before I got an "answer". The response I got was

"Some people got paid three or four months worth of Zen back in April and as such, those people will not recieve anything again this month (June)"

Thats all fine and dandy except I didnt get anything extra back then. As I pointed out to PWE had I have been given extra, I'd of spent it on stuff for my Romulan character as opposed to then buying the two thousand of so points I bought later on in May upon release of LoR.

Its now been a month since I pointed that out and I havent recieved a single response, nor do I expect to. Its my word against theirs and we as a player base have no means of evidence to support our case.

I am a huge fan of Cryptic as a dev team and this game in particular (as are we all, thus the LTS in the first place) but this issue is getting a tad out of hand :/
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Ensign
Join Date: Jun 2013
Posts: 3
# 486
07-07-2013, 06:00 PM
Quote:
Originally Posted by wanderer89 View Post
When I filed a ticket, it took nearly a week before I got an "answer". The response I got was

"Some people got paid three or four months worth of Zen back in April and as such, those people will not recieve anything again this month (June)"

Thats all fine and dandy except I didnt get anything extra back then. As I pointed out to PWE had I have been given extra, I'd of spent it on stuff for my Romulan character as opposed to then buying the two thousand of so points I bought later on in May upon release of LoR.

Its now been a month since I pointed that out and I havent recieved a single response, nor do I expect to. Its my word against theirs and we as a player base have no means of evidence to support our case.

I am a huge fan of Cryptic as a dev team and this game in particular (as are we all, thus the LTS in the first place) but this issue is getting a tad out of hand :/
That sounds basically like the generic answer I got to my ticket. The problem? I subscribed for the FIRST TIME in mid-June.... and still have not gotten my 500 point stipend. It's now been a week since I replied back to that response, and so far nothing. I'm really loving the game, and I even bought some Zen to buy a ship, but this is ridiculous. Does their system really not have a way of seeing that June was my first month subscribed?

I WOULD LOVE A RESPONSE, SUPPORT!
Career Officer
Join Date: Jun 2012
Posts: 5,015
# 487
07-07-2013, 06:20 PM
Mine just showed up this weekend.

My guess is that those delayed payments a few months ago resulted in the ZEN delivery date permanently getting shifted back by about 5 days. So everyone's delivery date is a week later or so than it used to be.
Lieutenant
Join Date: May 2013
Posts: 39
# 488
07-07-2013, 06:52 PM
..... and still a deafening silence on what the status of our zen stipend is in this "official" thread.
Captain
Join Date: Jun 2012
Posts: 6,309
# 489
07-07-2013, 06:59 PM
Quote:
Originally Posted by url1k View Post
..... and still a deafening silence on what the status of our zen stipend is in this "official" thread.
What deafening silence? Branflakes reposted a reply in this thread just 2 days ago stating clearly that only billing can deal with people's Stipend issues. That no one on the forum can help you as billing is outside of Cryptic's hands. You know, that post that said:

Quote:
Unfortunately, no one on the forums is able to look into your account; only the billing team can do that.

If there are any outstanding questions or concerns, please reach out to our billing team at http://support.perfectworld.com ('Contact Us' tab, 'Billing' for the category drop down). If you are not able to reach the support site, please email directly to customerservice@perfectworld.com and put "billing" in the subject line and as many details in the message as possible. Filing a ticket is always the preferred method to contact us as you can ensure your ticket is in the right queue via the category dropdown.

Please note that tickets are answered in the order received, and as fast as possible.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Survivor of Romulus
Join Date: Nov 2012
Posts: 76
# 490
07-07-2013, 09:21 PM
Quote:
Originally Posted by thecosmic1 View Post
What deafening silence? Branflakes reposted a reply in this thread just 2 days ago stating clearly that only billing can deal with people's Stipend issues. That no one on the forum can help you as billing is outside of Cryptic's hands. You know, that post that said:
I always love the white knights that jump to the corporations defense. What a hero you are.

Branflakes doesn't need to look into my issue specifically, but he does need realize that having a thread that all is fixed is hurting cryptic and PWE. It is pretty embarrassing to have your community PR guy release a thread that this issue is fixed. It clearly is NOT!

As for contacting Cryptic...

Done that and am waiting. This thread is being used to voice our concerns. A gathering point for all that are being ignored, swept aside, and overlooked by PWE and Cryptic. Branflakes is the community liaison that needs to hear how disgruntled we are by the handling of this issue. As for the actual work being done to resolve it. We know Branflakes does not have that power. But he can relay to the PWE overlords we are not happy with the actions of their company thus far. It is his job after all to know the pulse of the community.

Right now I am having a hard time not taking my dollars elsewhere. Star Wars The Old Republic just gave me 500 cartel coins and I am not even subscribed. Cryptic owes me months worth of Zen and can't be bothered to even respond for weeks on end. Hell, I can't even spend Lobi in game. Why would I spend money here anymore? This community needs this thread to keep going. It is our last and only voice in this matter.

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