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Survivor of Romulus
Join Date: Nov 2012
Posts: 76
# 521
07-11-2013, 12:47 PM
Quote:
Originally Posted by craig76 View Post
i subbmitted about 4 tickets about not receiving stipend for nearly a year. They tried telling me it was approved and that it was corrected and that i did get my monthly stipend. So they are basically calling me a liar. Well thankyou very friggin much perfectworld, im not a friggin liar, you go thru my account crunch the numbers, work out what YOU have actually given me, and what I have actually brought, to which you will see it does not add up. And then you close the ticket, well thanks for shafting me for the past year
I am in a similar situation. PWE is not responding to my tickets. I have been unable to find a resolution to my issues. PWE does not seem to be interested in fixing the multitude of issues plaguing customers. We are dealing with real money and value exchanging or not exchanging hands. I have been advised that this is turning into a legal matter of the class action variety.

PWE knows the right thing to do and makes more than enough money to fix this issue for it's customers. They CHOOSE not to correct it.

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Survivor of Remus
Join Date: Dec 2012
Posts: 100
# 522
07-11-2013, 01:34 PM
I baught the Leagcy pack... so I spent a lot of money AGAIN
and in reward I'm not getting the zen from my lifetime sub? which costed a lot of money too??

WTF?
Career Officer
Join Date: Jan 2013
Posts: 17
# 523
07-11-2013, 05:44 PM
I just got my final reply from PWE regarding this issue, apparently it's working as intended and I got my zen (could have fooled me) and the ticket is now closed. It looked like a form letter so I rather imagine some other people received the same curt response.

Curt is not the word I'm looking for...

Last edited by aeternavita; 07-11-2013 at 08:03 PM.
Career Officer
Join Date: Jun 2012
Posts: 53
# 524
07-11-2013, 07:47 PM
Quote:
Originally Posted by blackjackwidow View Post
So, possibly it's a contributor, maybe if there are other editions registered as well (?) but it does not seem to affect ALL CE holders.
Well if it helps to identify the problem, this is what I have listed in my "Activated Features" section:
Star Trek Online Public Test Shard
Star Trek Online - Preorder
Star Trek Online - Digital Collectors Edition
Star Trek Online - Collector's Edition
Star Trek Online Lifetime Subscription
Ensign
Join Date: Jul 2012
Posts: 4
# 525
07-11-2013, 10:38 PM
Quote:
Originally Posted by aeternavita View Post
I just got my final reply from PWE regarding this issue, apparently it's working as intended and I got my zen (could have fooled me) and the ticket is now closed. It looked like a form letter so I rather imagine some other people received the same curt response.

Curt is not the word I'm looking for...



I think i got the same form letter like you. No real response to my question, only auto generated standart text.

Okay, PWE don't want me any more as an customer of there games? No problem, your wish is my order.
Captain
Join Date: Jun 2012
Posts: 1,442
# 526
07-11-2013, 11:20 PM
Quote:
Originally Posted by aeternavita View Post
I just got my final reply from PWE regarding this issue, apparently it's working as intended and I got my zen (could have fooled me) and the ticket is now closed. It looked like a form letter so I rather imagine some other people received the same curt response.

Curt is not the word I'm looking for...
I would replace the r myself....

I also got my final reply today which even though they admitted that they made a mistake and were awarding me the Zen, they weren't going to.
Ticket forcibly closed and told not to make another one because they basically don't care.

I find this kind of response seriously out of order and I will be making representations about this. I have a legitimate complaint and so to not answer it and tell me to FO is out of line considering how calm and polite I consider it was despite being spoon fed lie after lie.

I want to be able to make a complaint about this service because this has been brushed under the carpet. I wonder if community champion Branflakes will be able to facilitate this as CS certainly weren't able to respond in a helpful manner even though I very politely asked to have the matter elevated in whatever complaints procedure they have as a company.

I shall be informing other players of this in game and outside it. This is an outrage, it really is.
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety. - Benjamin Franklin

Last edited by tc10b; 07-11-2013 at 11:35 PM.
Career Officer
Join Date: Jun 2012
Posts: 58
# 527
07-12-2013, 01:53 AM
Still waiting for that stipend....
Ah well lets see if I will get this months, maybe I'm wrong and I did get it in may... (which I don't think btw since I remember having wondered about my balance back then, and a fleet member explained to me that I will get the next one in june...)
So if I don't get it in July something is definitely wrong...

Last edited by dracondarknight; 07-12-2013 at 01:58 AM.
Career Officer
Join Date: Oct 2012
Posts: 23
# 528 Holy smokes
07-12-2013, 01:55 AM
PWE CS needs an overhaul!

This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes

Last edited by pwebranflakes; 07-12-2013 at 07:34 AM.
Career Officer
Join Date: Jan 2013
Posts: 17
# 529
07-12-2013, 02:23 AM
Quote:
Originally Posted by xsi1e View Post
PWE CS needs an overhaul!
Exactly.

You received the same form letter that I did. I too am a lifetime subscriber and a 1268 day vet at that. I've never paid much attention to the whole zen thing until recently and now I'm wondering if this has happened before. More importantly to PWE's bottom line, I'm not confident enough to actually buy any zen at this point.

Last edited by aeternavita; 07-12-2013 at 02:27 AM.
Career Officer
Join Date: Oct 2012
Posts: 277
# 530
07-12-2013, 07:32 AM
I know somewhere is a gm sitting on his fat butt stuffing his face with food laughing at the "Whiny Lifers". They either have ignored us or simply do not care and think they are untouchable. In the TOS it says that we cannot hold them responsible for thier product. That may be the case in a civil court.... but it is a whole different matter in a Criminal court. In a court of law it would be quite easy to prove that they being PWE/Cryptic have indeed comitted Fraud by Theft of Services.

Now should it come to a criminal court thier legal team will scramble to say zen has no monetary value... but they forget the $300.00 we shelled out to get the lifetime service. That specifically stated a monthly stipend a "Quid Pro Quo" [This For That]. They also forget that they can and will be held liable for the actions of the employees which are felonious in nature. The Attorney General of the United States would love to find an excuse to shut down a Chinese owned company defrauding US Citizens under the guise of Anti-Terrorism laws. Then the President could say you have a worse rating than him and that is hard to do.

Under Star Fleet General Order 6 a Star Trek Captain would rather lose his ship and crew than to loose some evil on the universe. I think the time for Auto-Self Destruct has started countdown commencing....

Oh and Vucans never bluff.... Your Move PWE/Cryptic.

Last edited by arnthebard; 07-12-2013 at 08:45 AM.
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