Career Officer
Join Date: Jun 2012
Posts: 1,502
# 11
07-19-2013, 01:02 AM
http://s1.directupload.net/images/130719/jm4ndqob.jpg

i am getting this since the downtime yesterday

didn't change anything in the client since i've set it up over a year ago


usually if a channel name had a space in it you instead typed a + and it worked

Jupiter+Force

Last edited by zerobang; 07-19-2013 at 01:09 AM.
Career Officer
Join Date: Jun 2012
Posts: 750
# 12
07-19-2013, 11:10 AM
Brandon any chance of an ETA on a fix please? Some of us really do rely heavily on external XMPP chat clients.
Admiral Rednall
* Server Hamster - This time it's personal *
Lieutenant
Join Date: Jun 2012
Posts: 62
# 13
07-22-2013, 01:09 PM
Quote:
Originally Posted by zerobang View Post
http://s1.directupload.net/images/130719/jm4ndqob.jpg

i am getting this since the downtime yesterday

didn't change anything in the client since i've set it up over a year ago


usually if a channel name had a space in it you instead typed a + and it worked

Jupiter+Force
Yeah, confirmed what Brandon was saying: any channel with a space in the name (indicated by the +) can't be connected to with external XMPP clients. Just gotta wait for the fix, I guess.
Commander
Join Date: Sep 2012
Posts: 486
# 14
07-22-2013, 01:34 PM
Temporary fix:

Replace + sign with \20



So random example channel name is Hot Dogs

Type in Hot\20Dogs


Simple as that.
Career Officer
Join Date: Jun 2012
Posts: 132
# 15
07-23-2013, 11:45 PM
Quote:
Originally Posted by pwebranflakes View Post
Thanks for the report, entnx01. We've identified an issue where players are having trouble connecting to channels via XMPP that have a space in the name (e.g. tribble testers; Brandon is cool). The team is working on a resolution.

Cheers,

Brandon =/\=
Quote:
Originally Posted by masterkeychnk5 View Post
Temporary fix:

Replace + sign with \20

I had the same problem. the \20 workaround helped. Thanks. I tried to join the channel "Brandon is cool" to test. There was no such channel. Well, there is now...
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 16
07-24-2013, 09:26 PM
Quote:
Originally Posted by masterkeychnk5 View Post
Temporary fix:

Replace + sign with \20



So random example channel name is Hot Dogs

Type in Hot\20Dogs


Simple as that.
Thanks for posting the workaround


Quote:
Originally Posted by nithanath View Post
I had the same problem. the \20 workaround helped. Thanks. I tried to join the channel "Brandon is cool" to test. There was no such channel. Well, there is now...
HAHA! I am so joining it when I get in-game later.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Career Officer
Join Date: May 2013
Posts: 9
# 17
07-25-2013, 02:14 PM
Quote:
Originally Posted by magniafazulla081 View Post
Well, as i said, i did figure that out - i just didnt think it was the email adress at first, since that breaks XMPP compliance....

I suppose its because i registered just this year and got a PWE account, that i got the @ in my username.

Unfortunately the STO XMPP Server doesnt know how to handle the XMPP compliant escaping for special characters, (which would be the aforementioned \40 for an @ ), and thus, i cant use this service.

I have another idea - sometimes when my game DC's, instead of my saved email adress, theres a long number with a # in the "username" box ingame, and since i can use that to login to the game, it might work to use that to connect to the XMPP server.
Thank you for this wonderful suggestion! I've been trying to figure out how to get access to the XMPP gateway for some time, but had the same problem you had (email address as login).

I chose "Logout" from the game menu, copied the username string from the resulting login screen into the XMPP info, and it works!
Career Officer
Join Date: Jun 2012
Posts: 750
# 18
07-26-2013, 08:44 AM
Quote:
Originally Posted by nithanath View Post
I had the same problem. the \20 workaround helped. Thanks. I tried to join the channel "Brandon is cool" to test. There was no such channel. Well, there is now...
Sweet! Thanks I'll try it when I get home tonight

EDIT: The \20 I mean , not the "Brandon" channel...sorry Brandon...not enough chat windows lol
Admiral Rednall
* Server Hamster - This time it's personal *

Last edited by nyxadrill; 07-26-2013 at 08:47 AM.
Lieutenant
Join Date: May 2013
Posts: 56
# 19
08-20-2013, 12:07 PM
Thanks so much for the workaround
____________________________________

In Game handle @oneofnine1
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