Ensign
Join Date: Jun 2012
Posts: 7
# 1 Change of E-mail
08-03-2013, 12:46 AM
I can not play the game, because my old e-mail address, the mail address I registered with is no longer in use (since February 2013). When I try to change it in my account setting I get this reply: "Unfortunately, we were unable to complete your request. In order to perform an email change, you will need to submit a ticket to our Customer Support department:
http://www.perfectworld.com/supportredirect"

I've done that already and I was asked to reply to the previous ticket I filed (if the copy & paste answers didn't resolve the problem). I'm doing that now. In this way because I couldn't find a reply function in the Ticket History. The Support form didn't work either as neither the Product or the Category selection menus changed when I clicked on Star Trek Online or Change Email Address. So it is impossible to submit a new ticket.

My new e-mail is with a new internet service provider, because the old company stank.
Please do not send any copy & paste answers again as they do not resolve this problem.
Career Officer
Join Date: Jun 2012
Posts: 2,408
# 2
08-03-2013, 08:52 AM
In case you haven't noticed, the description of this Forum is...

Quote:
Receive peer to peer support for technical issues in regards to Star Trek Online here! File a support ticket if you need help from the Cryptic Support team.
If you actually want someone from Cryptic/PWE to read this, then you should be posting this on the PWE Tech Support Forum.. http://techsupport.perfectworld.com/
Ensign
Join Date: Jun 2012
Posts: 7
# 3
08-06-2013, 02:17 PM
Quote:
Originally Posted by grouchyotaku View Post
In case you haven't noticed, the description of this Forum is...



If you actually want someone from Cryptic/PWE to read this, then you should be posting this on the PWE Tech Support Forum.. http://techsupport.perfectworld.com/
Thanks for the suggestion. NO ONE from Cryptic reads the tickets that are submitted there. It's a Bot sending automated replies based on what words you have used in the description of the problem. Mine was a reply to me having problem registering, when I clearly said that I didn't have access to my old e-mail account due to a change of ISP.

As they think the ticket is resolved by doing this it is not possible to advance it to the next level. Submitting a new ticked is not possible either as now the ticket form will not register what game I select. I can click Star Trek Online from the menu as many times I want, it still doesn't select it.

Seriously, if their support works like this, why do they even say they have one?
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