everytime when there's something for a limited time people come crying at the end that they weren't able to get it and cryptic almost everytime extends they timewindow.
You could say people already gotten lazy and expecting that its extended anyway so why should they hurry up to claim it?
It's time to learn for those people. claim it as early as early as you can or live with it that you don't have it.
People don't work 24 hours straight not even 20 hours. If you have a long shift you got breaks between and if they are really eager to get the stuff almost any laptop does fine with logging into STO even the older one's. remember: it doesn't have to work fluent beacause you don't wanna play...you just need to login with the lowest graphical settings and claim it.
If you are on vacation and not home over a day then thats you problem and you have to live with it that you don't get everything like it is in real life.