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Ensign
Join Date: Jan 2013
Posts: 10
# 1 EC Cap increase lost
08-18-2013, 01:00 PM
Some time ago (coupla years) I had the energy cap increase purchased. Then I was gold subscribed for a time. Left for a couple months and now when I come back I find that the energy cap increase has DISAPPEARED from my C-store ownership.



...Also I got ripped out of almost five million EC because I sold stuff on the exchange that made me hit the cap.

So I'd like that to be restored to my account. I'd also like the nearly-5,000,000 EC added back, but I know Cryptic would never do something kind like that.
Ensign
Join Date: Jan 2013
Posts: 10
# 2
08-21-2013, 02:31 PM
Bump in hopes of getting some help
Career Officer
Join Date: Jun 2012
Posts: 3,185
# 3
08-21-2013, 04:20 PM
A couple of years ago, you didn't have to buy a cap increase. Prior to F2P there were no non-subscribers and thus no need to sell an unlock to this.

If you were then a Gold member following the F2P transition, you would have had a higher cap tied to your subscription status... and it would have vanished when you unsubscribed. That's the way it works.
Career Officer
Join Date: Jun 2012
Posts: 64
# 4
08-21-2013, 05:07 PM
STO converted to F2P in January 2012 which means that, as noted by futurepastnow, a "coupla years" ago there was no Energy Credit Cap Increase to purchase. I suspect you'll need to be somewhat more accurate regarding the dates about when you purchased the Energy Credit Cap Increase and the Gold Subscription.
Captain
Join Date: Jun 2012
Posts: 7,851
# 5
08-21-2013, 05:43 PM
Quote:
Originally Posted by waladil View Post
Bump in hopes of getting some help
I also point out that you don't get help from Cryptic in this forum. You want help you need to file a Support Ticket and wait for a reply - my last Ticket took 9 days to get a reply. This forum is for discussing bugs with the community, not with the Devs.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Captain
Join Date: Jan 2013
Posts: 4,869
# 6
08-21-2013, 06:10 PM
To follow the other comments, you dont retain the EC cap when your sub reverts to silver. You gotta pony up for the c-store unlock.
Ensign
Join Date: Jan 2013
Posts: 10
# 7
08-21-2013, 07:23 PM
Quote:
Originally Posted by grizzlyuk View Post
STO converted to F2P in January 2012 which means that, as noted by futurepastnow, a "coupla years" ago there was no Energy Credit Cap Increase to purchase. I suspect you'll need to be somewhat more accurate regarding the dates about when you purchased the Energy Credit Cap Increase and the Gold Subscription.
I used a vague time phrase because I legitimately don't recall when I got it: I KNOW I had it when in Silver subscription status around December of last year. I tried to check my purchasing histories but they were completely blank, showing absolutely no Zen/C-store purchases.

Quote:
Originally Posted by thecosmic1 View Post
I also point out that you don't get help from Cryptic in this forum. You want help you need to file a Support Ticket and wait for a reply - my last Ticket took 9 days to get a reply. This forum is for discussing bugs with the community, not with the Devs.
Did that too.
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