Career Officer
Join Date: Jul 2012
Posts: 628
# 441
08-23-2013, 01:41 PM
Ok, so I'm in Seattle, WA and on Comcast internet. NOTE: This was taken at 12N PST.

TRACERT:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 12 ms 1 ms 192.168.1.1
2 10 ms 8 ms 9 ms 73.97.114.1
3 8 ms 10 ms 11 ms te-0-2-0-8-ur08.seattle.wa.seattle.comcast.net [
68.87.207.105]
4 9 ms 9 ms 12 ms ae-20-0-ar03.seattle.wa.seattle.comcast.net [69.
139.164.129]
5 11 ms 13 ms 13 ms he-1-5-0-0-11-cr01.seattle.wa.ibone.comcast.net
[68.86.94.65]
6 12 ms 9 ms 9 ms be-13-pe03.seattle.wa.ibone.comcast.net [68.86.8
4.110]
7 41 ms 39 ms 41 ms as174.seattle.wa.ibone.comcast.net [66.208.228.1
10]
8 38 ms 40 ms 41 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.
198]
9 57 ms 56 ms 38 ms te0-0-0-12.ccr21.den01.atlas.cogentco.com [154.5
4.45.42]
10 94 ms 90 ms 108 ms te0-4-0-2.mpd22.mci01.atlas.cogentco.com [154.54
.45.50]
11 63 ms 61 ms 61 ms te0-7-0-4.ccr22.ord01.atlas.cogentco.com [154.54
.30.102]
12 140 ms 137 ms 137 ms te0-5-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.45.242]
13 132 ms 134 ms 132 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
14 94 ms 89 ms 89 ms 38.111.40.114
15 85 ms 85 ms 85 ms 208.95.185.41

Trace complete.

NETTEST
contacting nettest server..
Ping: 85.8 msec
Port: 80: 603 KB/sec 19 KB/sec 634 KB/sec 500
Port: 80: 597 KB/sec 19 KB/sec 628 KB/sec 500
Port: 443: 576 KB/sec 19 KB/sec 606 KB/sec 500
Port: 443: 600 KB/sec 24 KB/sec 637 KB/sec 500
Port: 7255: 581 KB/sec 21 KB/sec 617 KB/sec 500
Port: 7255: 600 KB/sec 20 KB/sec 633 KB/sec 500
Port: 7003: 592 KB/sec 20 KB/sec 623 KB/sec 500
Port: 7003: 591 KB/sec 19 KB/sec 621 KB/sec 500
Port: 7202: 578 KB/sec 18 KB/sec 608 KB/sec 500
Port: 7202: 597 KB/sec 20 KB/sec 630 KB/sec 500
Port: 7499: 592 KB/sec 22 KB/sec 628 KB/sec 500
Port: 7499: 623 KB/sec 20 KB/sec 657 KB/sec 500
Port: 80: 590 KB/sec 19 KB/sec 621 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Republic Veteran
Join Date: Oct 2012
Posts: 72
# 442
08-24-2013, 12:47 PM
I've been having disconnect issues since the Romulan launch.

My ISP is Time Warner Cable. I use Google Public DNS.

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 6 ms 1 ms READYSHARE [192.168.1.1]
2 84 ms 62 ms 26 ms cpe-76-173-200-1.socal.res.rr.com [76.173.200.1]
3 28 ms 21 ms 11 ms tge0-7-0-1.lsadcafk02h.socal.rr.com [76.166.27.13]
4 14 ms 14 ms 15 ms agg20.chswcadq02r.socal.rr.com [72.129.27.34]
5 13 ms 16 ms 28 ms agg24.tustcaft-ccr01.socal.rr.com [72.129.25.2]
6 17 ms 23 ms 47 ms ae-6-0.cr0.lax30.tbone.rr.com [66.109.6.214]
7 16 ms 13 ms 15 ms 66.109.9.26
8 92 ms 102 ms 116 ms te0-0-0-19.ccr21.lax05.atlas.cogentco.com [154.54.10.249]
9 51 ms 50 ms 50 ms be2023.ccr21.lax01.atlas.cogentco.com [154.54.30.185]
10 139 ms 112 ms 102 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
11 119 ms 123 ms 117 ms te0-2-0-7.mpd21.atl01.atlas.cogentco.com [154.54.2.221]
12 140 ms 108 ms 113 ms te0-2-0-3.ccr21.dca01.atlas.cogentco.com [154.54.24.9]
13 88 ms 86 ms 86 ms te0-0-0-20.ccr21.jfk02.atlas.cogentco.com [154.54.42.22]
14 108 ms 96 ms 124 ms te0-1-0-0.ccr21.bos01.atlas.cogentco.com [154.54.0.25]
15 280 ms 232 ms 217 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
16 97 ms 117 ms 129 ms 38.111.40.114
17 100 ms 90 ms 96 ms 208.95.185.41

Trace complete.

contacting nettest server..
Local IP: 76.173.203.107
Ping: 96.8 msec
Port: 80: 336 KB/sec 16 KB/sec 363 KB/sec 500
Port: 80: 338 KB/sec 11 KB/sec 363 KB/sec 500
Port: 443: 426 KB/sec 16 KB/sec 455 KB/sec 500
Port: 443: 335 KB/sec 12 KB/sec 358 KB/sec 500
Port: 7255: 355 KB/sec 13 KB/sec 378 KB/sec 500
Port: 7255: 383 KB/sec 13 KB/sec 406 KB/sec 500
Port: 7003: 320 KB/sec 11 KB/sec 342 KB/sec 500
Port: 7003: 337 KB/sec 12 KB/sec 360 KB/sec 500
Port: 7202: 358 KB/sec 13 KB/sec 384 KB/sec 500
Port: 7202: 412 KB/sec 14 KB/sec 439 KB/sec 500
Port: 7499: 417 KB/sec 15 KB/sec 446 KB/sec 500
Port: 7499: 367 KB/sec 13 KB/sec 391 KB/sec 500
Port: 80: 320 KB/sec 12 KB/sec 341 KB/sec 500
Idle NIC bandwidth Send: 1 KB/sec Recv: 6 KB/sec

Last edited by oddboyout; 08-24-2013 at 12:53 PM.
Captain
Join Date: Jul 2012
Posts: 516
# 443
08-27-2013, 12:36 AM
I've been having severe lag today, and occasional lag the past few days. Today was so bad it went beyond rubberbanding to every character and AI in a map freezing, with only some effects still rendering like plasma.

I have Verizon FIOS.




Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [ - - - - - - -]
2 5 ms 4 ms 4 ms L100.NWRKNJ-VFTTP-87.verizon-gni.net [98.109.110.1]
3 7 ms 6 ms 7 ms G0-5-3-5.NWRKNJ-LCR-22.verizon-gni.net [130.81.182.102]
4 7 ms 7 ms 7 ms so-4-0-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.22.64]
5 49 ms 58 ms 19 ms 0.ge-1-1-0.XL4.BOS4.ALTER.NET [152.63.6.153]
6 17 ms 17 ms 18 ms 0.ge-9-2-0.GW15.BOS4.ALTER.NET [152.63.24.50]
7 20 ms 21 ms 20 ms internap-gw.customer.alter.net [152.179.134.214]
8 19 ms 24 ms 20 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
9 25 ms 21 ms 31 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
10 21 ms 20 ms 21 ms 208.95.185.41

Trace complete.


contacting nettest server..
Local IP:
Ping: 14.7 msec
Port: 80: 3168 KB/sec 69 KB/sec 3351 KB/sec 500
Port: 80: 3167 KB/sec 69 KB/sec 3354 KB/sec 500
Port: 443: 2993 KB/sec 64 KB/sec 3171 KB/sec 500
Port: 443: 3307 KB/sec 73 KB/sec 3505 KB/sec 500
Port: 7255: 3190 KB/sec 73 KB/sec 3381 KB/sec 500
Port: 7255: 3665 KB/sec 87 KB/sec 3886 KB/sec 500
Port: 7003: 2910 KB/sec 65 KB/sec 3076 KB/sec 500
Port: 7003: 3105 KB/sec 68 KB/sec 3284 KB/sec 500
Port: 7202: 3142 KB/sec 77 KB/sec 3327 KB/sec 500
Port: 7202: 3134 KB/sec 71 KB/sec 3315 KB/sec 500
Port: 7499: 3143 KB/sec 70 KB/sec 3325 KB/sec 500
Port: 7499: 3422 KB/sec 78 KB/sec 3619 KB/sec 500
Port: 80: 3370 KB/sec 76 KB/sec 3565 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

I'm convinced it's on their end. It's definitely not my computer which is more than powerful enough to run multiple instances of this game simultaneously. I never had an issue with lag like this when I played last year, and don't have lag issues in any other game.

It may be as simple as needing a server reboot. I don't know. What I do know is the lag has gotten steadily worse day after day since I started playing again, and somehow not everyone is getting it.

Last edited by uryenserellont; 08-27-2013 at 08:24 AM.
Career Officer
Join Date: Jun 2012
Posts: 2,400
# 444
08-27-2013, 01:48 AM
Quote:
Originally Posted by uryenserellont View Post
I've been having severe lag today, and occasional lag the past few days. Today was so bad it went beyond rubberbanding to every character and AI in a map freezing, with only some effects still rendering like plasma.

I have Verizon FIOS....
This is enough to tell what the problem is...

You need to look at this thread... http://sto-forum.perfectworld.com/sh...hlight=Verizon
Captain
Join Date: Jul 2012
Posts: 516
# 445
08-27-2013, 08:18 AM
But I don't have problems connecting or authenticating, and I only get these issues in STFs (ground is worse than space) and crowded maps like the Academy Event.

Umm wait, I do have "server not responding" problems while ingame though. It usually only lasts a few seconds but it did kick me twice in a row the other day. I log in, patch and load my characters with no problems though so it's not as bad as what people in that thread are experiencing. It's also been over two weeks since the last post.

There's nothing in my tracert or nettest to indicate there's a problem either. In fact if I'm interpreting that nettest correctly (this is a test from me to Cryptic right?) I have a very fast connection all the way through, except for that Idle NIC. I don't know what that is. I mean I'm looking at at least 3k kb/sec on every port. Am I interpreting that wrong? Where is the problem?

What I will do is wait until peak hours, maybe 8 or 9 PM EDT, and run these tests again. I expect a significant difference in results.

(I do wish I could change my time zone on this forum, it's four hours behind me. I see no option to.)

Last edited by uryenserellont; 08-27-2013 at 09:00 AM.
Career Officer
Join Date: Jun 2012
Posts: 2,400
# 446
08-27-2013, 08:55 AM
Quote:
Originally Posted by uryenserellont View Post
....
There's nothing in my tracert or nettest to indicate there's a problem either. In fact if I'm interpreting that nettest correctly (this is a test from me to Cryptic right?) I have a very fast connection all the way through, except for that Idle NIC. I don't know what that is. I mean I'm looking at at least 3k kb/sec on every port. Am I interpreting that wrong? Where is the problem?
Did you do the 'Net Test' at the time you were having the issue??? Due to fixed and limited amount of bandwidth that Verizon has implemented on its gateway to Cogent Communication, the issues will only show up when the gateway starts to approach maximum capacity. (In other words, during peak network 'prime time') Under non-peak conditions, the connection would look absolutely normal.... I suspect your issue is being caused by packet drop, caused by network congestion from the limited bandwidth of the gateway. The STO Client can tolerate a limited amount of packet drop on its connection (as some packet drop on a connection is a normal behavior for the Internet) but a large amount of packet drop will cause lag (due to multiple requests to resend missed data on a connection) and dropped connections.

The fact that not everyone is suffering from Lag, (I have none on my Comcast connection from the Silicon Valley...) shows that its not a STO Server capacity issue...

(And the Idle NIC is suppose to Zero. Its purpose is to indicate if a third party app, utility, or malicious trojan is stealing your network bandwidth in the background...)

Last edited by grouchyotaku; 08-27-2013 at 09:05 AM.
Captain
Join Date: Jul 2012
Posts: 516
# 447
08-27-2013, 02:36 PM
No I didn't do it at peak time which is why I said I'll try to do it tonight. I'm expecting to see drastically different results.
Republic Veteran
Join Date: Mar 2013
Posts: 57
# 448 Please help!
08-27-2013, 06:39 PM
Can someone help me with this figures and what I need to do with them? STO has been working perfectly for me until the last 24 hours. Then today, severe rubberbanding - and every few minutes I get "Server not responding". I have never had issues other than some minor rubberbanding in ESD a few months ago.

My ISP says nothing's new - and I've not altered my computer one bit. Everything tells me the issue is at their end - but apparently the servers are fine.

So I have only one value above 180 in the tracert test - and in the nettest, there is clearly issue with Port 80, 443 and 7725.

If this is a Net test - testing the connection with their servers - this is surely not an issue at my end. Everything else I am doing on the internet is at the expected speed.

Any advice would be gratefully received.

------------------------------------------

1 2 ms 2 ms 2 ms www.routerlogin.com [192.168.0.1]
2 31 ms 31 ms 30 ms 10.55.200.14
3 31 ms 31 ms 30 ms 10.55.201.5
4 39 ms 36 ms 36 ms te-4-3.car2.Manchester1.Level3.net [195.50.121.1
93]
5 41 ms 41 ms 41 ms ae-11-11.car1.Manchesteruk1.Level3.net [4.69.133
.97]
6 41 ms 41 ms 41 ms ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
7 41 ms 48 ms 49 ms ae-56-111.csw1.London1.Level3.net [4.69.153.114]

8 40 ms 41 ms 42 ms ae-116-3502.edge3.London1.Level3.net [4.69.166.1
34]
9 42 ms 40 ms 40 ms te0-7-0-1.ccr21.lon01.atlas.cogentco.com [130.11
7.15.241]
10 40 ms 40 ms 40 ms te0-1-0-5.ccr21.lon13.atlas.cogentco.com [130.11
7.1.2]
11 113 ms 113 ms 123 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
4.189]
12 115 ms 113 ms 116 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
13 122 ms 124 ms 125 ms 38.111.40.114
14 113 ms 113 ms 181 ms 208.95.185.41


-------------------------------------

Nettest

contacting nettest server..
Local IP: 77.86.89.131
Ping: 111.1 msec
Port: 80: 6 KB/sec 1 KB/sec 7 KB/sec 500
Port: 80: 16 KB/sec 1 KB/sec 18 KB/sec 500
Port: 443: 11 KB/sec 1 KB/sec 12 KB/sec 500
Port: 443: 76 KB/sec 3 KB/sec 80 KB/sec 500
Port: 7255: 353 KB/sec 16 KB/sec 374 KB/sec 500
Port: 7255: 10 KB/sec 2 KB/sec 12 KB/sec 500
Port: 7003: 336 KB/sec 23 KB/sec 395 KB/sec 500
Port: 7003: 325 KB/sec 37 KB/sec 517 KB/sec 500
Port: 7202: 336 KB/sec 18 KB/sec 371 KB/sec 500
Port: 7202: 323 KB/sec 26 KB/sec 435 KB/sec 500
Port: 7499: 323 KB/sec 19 KB/sec 349 KB/sec 500
Port: 7499: 338 KB/sec 20 KB/sec 435 KB/sec 500
Port: 80: 345 KB/sec 24 KB/sec 386 KB/sec 500
Idle NIC bandwidth Send: 9 KB/sec Recv: 273 KB/sec
hit return to exit
--------------------------------------------------------------
Captain
Join Date: Jul 2012
Posts: 516
# 449
08-27-2013, 07:57 PM
9:45 PM EDT nettest:

contacting nettest server..
Local IP:
Ping: 100.0 msec
Port: 80: 98 KB/sec 6 KB/sec 110 KB/sec 500
Port: 80: 91 KB/sec 6 KB/sec 103 KB/sec 500
Port: 443: 93 KB/sec 5 KB/sec 104 KB/sec 500
Port: 443: 213 KB/sec 10 KB/sec 231 KB/sec 500
Port: 7255: 90 KB/sec 7 KB/sec 103 KB/sec 500
Port: 7255: 79 KB/sec 7 KB/sec 94 KB/sec 500
Port: 7003: 104 KB/sec 6 KB/sec 115 KB/sec 500
Port: 7003: 92 KB/sec 7 KB/sec 104 KB/sec 500
Port: 7202: 94 KB/sec 6 KB/sec 108 KB/sec 500
Port: 7202: 95 KB/sec 6 KB/sec 107 KB/sec 500
Port: 7499: 112 KB/sec 7 KB/sec 125 KB/sec 500
Port: 7499: 139 KB/sec 8 KB/sec 162 KB/sec 500
Port: 80: 112 KB/sec 7 KB/sec 127 KB/sec 500
Idle NIC bandwidth Send: 3 KB/sec Recv: 6 KB/sec

So yeah it's really bad at peak times. There's nothing I can do about it. At least now that I know it's neither on my end nor Cryptic's end, I can (sort of) live with it.

What I need to do now is find a way to effectively complain to Verizon about this.
Ensign
Join Date: Aug 2013
Posts: 1
# 450 Crashing my internet
08-28-2013, 03:56 PM
I'm in Greensboro, NC and we have Time Warner Cable. I can't even be on this game for more than 10 minutes without it crashing my entire internet. Every other game works fine except STO and Neverwinter. I'm running windows 8 64-bit and hard lined to my netgear modem/router. My roommate can't play it either without disconnecting everyone and he is using the wireless connection. Please help me I'd love to enjoy this game, it's awesome other than the disconnecting issue.

-------------------------------------
C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 95 ms 30 ms 48 ms cpe-098-026-224-001.triad.res.rr.com [98.26.224.
1]
2 10 ms 27 ms 15 ms gi14-0-0-3061.gnboncsg-rtr2.triad.rr.com [24.28.
229.57]
3 32 ms 15 ms 18 ms 24.93.64.76
4 21 ms 23 ms 18 ms bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.10
9.6.82]
5 19 ms 17 ms 18 ms 107.14.19.99
6 66 ms 40 ms 39 ms te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.5
4.12.109]
7 70 ms 41 ms 48 ms be2051.ccr22.atl01.atlas.cogentco.com [154.54.0.
161]
8 60 ms 1177 ms 41 ms te0-0-0-3.ccr22.dca01.atlas.cogentco.com [154.54
.28.217]
9 73 ms 73 ms 74 ms te0-0-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.41.10]
10 79 ms 80 ms 79 ms te0-6-0-1.ccr21.bos01.atlas.cogentco.com [154.54
.44.50]
11 112 ms 223 ms 210 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
12 40 ms 70 ms 53 ms 38.111.40.114
13 42 ms 37 ms 37 ms 208.95.185.41

Trace complete.

C:\Windows\system32>
-------------------------------------------
contacting nettest server..
Local IP: 98.26.236.234
Ping: 40.6 msec
Port: 80: 1167 KB/sec 37 KB/sec 1229 KB/sec 500
Port: 80: 1166 KB/sec 48 KB/sec 1235 KB/sec 500
Port: 443: 1268 KB/sec 44 KB/sec 1341 KB/sec 500
Port: 443: 1183 KB/sec 41 KB/sec 1251 KB/sec 500
Port: 7255: 1150 KB/sec 38 KB/sec 1211 KB/sec 500
Port: 7255: 1183 KB/sec 44 KB/sec 1251 KB/sec 500
Port: 7003: 1207 KB/sec 40 KB/sec 1275 KB/sec 500
Port: 7003: 1240 KB/sec 42 KB/sec 1312 KB/sec 500
Port: 7202: 1137 KB/sec 40 KB/sec 1202 KB/sec 500
Port: 7202: 1152 KB/sec 39 KB/sec 1219 KB/sec 500
Port: 7499: 1226 KB/sec 46 KB/sec 1299 KB/sec 500
Port: 7499: 1193 KB/sec 40 KB/sec 1257 KB/sec 500
Port: 80: 1180 KB/sec 41 KB/sec 1247 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
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