Serious question does STO have any GM's that help people who need it in the game? If they do have some do those GM's actualy do their job? Or just sit in the breakroom eating donuts and drinking coffee?
I have never seen an MMO with 0 GM's or such bad GM support as this, It is shamefull.
Emailing a GM ticket reply is not a GM. Thats customer support outside of the game.
Join Date: Nobody cares.
"I'm drunk, whats your excuse for being an idiot?" - Unknown drunk man.
I saw a dev say to submit a ticket if there was an issue in the foundry that related to glitches, bugs, errors, ETC. Submitted a ticket and then custom service says they don't do the foundry. They also said they only solved problems related to gameplay and not things that tell people how to play. What??
My issue had nothing to do with knowing how to play a game..
King of Lions rawr! Protect the wildlife of the world. Check out my first full-length foundry mission, Perfection, part 1. Also check out my accolade grinds missions such as Beast Grind (500 Kills).
I will no longer spend money or even play this game because my support tickets are never resolved. When I buy something, I should get it. When the game takes my stuff by a glitch, I should get it back. No resolution, no money.
Posting this here in this thread because the forum won't let me start new threads (even though I'm a LIFETIME subscriber for STO) ...
I am a lifetime member for STO (since release), however, I have not played STO for some time, Recently, when I logged into the official STO forums, the website said that it detected other Perfect World accounts also attached to my email address and asked me if I would like to link those accounts. I selected YES and now when I log in to the STO website, instead of seeing my account with lifetime membership, I see the account I've been using to play neverwinter, which I assume is what's meant to happen once accounts are linked, HOWEVER, my lifetime STO membership is gone! When logging into the game, all my characters are gone, and my lifetime sub is not recognised.
I've already lodged a support ticked which was responded to a few days later with a suggested fix that did not work. I responded by updating the ticket and saying that the so called 'fix' didn't work. Since then (over a week ago), I've heard literally nothing back from the support staff .. not even a "we're working on it" etc...
I paid for a LIFETIME sub. Can someone official please respond here?!? I'd like this fixed so I can play STO. If you can't be bothered to respond to my ticket (even to say it's being looked into) perhaps I should be asking for my money back?
Is there any way to get an answer when you mail support?
they banned my account (the one got stolen when their cheap database got hacked in 2010) in all games ,no mail ,warn or anything ....that's almost 3 days now and I have no idea why the heck they did it other than "because I can" .I even PMed Branflakes and got no response so it seems no one gives a shet about anything in this indi company.