Career Officer
Join Date: Jul 2012
Posts: 64
# 1 Can't Move, Can do anything.
09-20-2013, 11:44 AM
Hello,

One of my friend have one problem in STO...

I resume :

He launch STO, after selecting our character, the loading take a long time ... And when he entered in the maps, he can't move, select inventory etc ... and he can't go back to list of character, and Seems like a ghost ship (he spawned in other ship)

But, when he connected with other PC, he can move and use this character.

Other information : He change G.C. , but no change in STO.

Technical information :
- CPU Intel i5-2320 3GHz
- W7 Home Premium 64Bits
- 8GO RAM
- G.C. : NVIDIA Geforce 610 GT (2GO) (compatible with DirectX 11)
- Less than 1 years.
(Fixed PC)

So, if you have any question to my friend, Ask Me.

Long life and prosperity.

Last edited by pascaldu76; 09-20-2013 at 12:24 PM.
Career Officer
Join Date: Jun 2012
Posts: 2,323
# 2
09-20-2013, 02:19 PM
Quote:
Originally Posted by pascaldu76 View Post
Hello,

One of my friend have one problem in STO...

I resume :
...

But, when he connected with other PC, he can move and use this character.

....
So STO works fine on one machine, but not the other... Has both systems been registered with the Cryptic/PWE Account Guard ??? http://crypticstudios.com/accountguard

(And for that matter, has his registered contact Email information kept up to date???)

Also, is he using a wireless connection for one or both machines?

Last edited by grouchyotaku; 09-20-2013 at 02:24 PM.
Career Officer
Join Date: Jul 2012
Posts: 64
# 3
09-21-2013, 12:48 PM
The PC with problem is the machine owner ... So Account guard is ok.

This problem began in early August.

Other information :

With other account, same problem. (On Own Machine)
Career Officer
Join Date: Jun 2012
Posts: 2,323
# 4
09-21-2013, 03:39 PM
Quote:
Originally Posted by pascaldu76 View Post
The PC with problem is the machine owner ... So Account guard is ok.

This problem began in early August.

Other information :

With other account, same problem. (On Own Machine)
So the same machine has problems with his own account, and other user accounts... (sounds like its a machine problem...)

Have him do the 'Net Test' and 'Trace Route' diagnostics described in this thread...

http://sto-forum.perfectworld.com/sh...d.php?t=225155

and post the results so we can see if his network connection to STO is working correctly...
Ensign
Join Date: Sep 2013
Posts: 1
# 5 probleme pc
09-22-2013, 08:39 AM
Microsoft Windows [version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tous droits r?serv?s.

C:\Users\Pierrick>tracert patchserver.crypticstudios.com

D?termination de l'itin?raire vers patchserver.crypticstudios.com [208.95.185.41
]
avec un maximum de 30 sauts*:

1 1 ms <1 ms <1 ms livebox.home [192.168.1.1]
2 * * * D?lai d'attente de la demande d?pass?.
3 * * * D?lai d'attente de la demande d?pass?.
4 * * * D?lai d'attente de la demande d?pass?.
5 * * * D?lai d'attente de la demande d?pass?.
6 * * * D?lai d'attente de la demande d?pass?.
7 * * * D?lai d'attente de la demande d?pass?.
8 * * * D?lai d'attente de la demande d?pass?.
9 * * * D?lai d'attente de la demande d?pass?.
10 * * * D?lai d'attente de la demande d?pass?.
11 * * * D?lai d'attente de la demande d?pass?.
12 * * * D?lai d'attente de la demande d?pass?.
13 146 ms 143 ms 143 ms 208.95.185.41

Itin?raire d?termin?.

C:\Users\Pierrick>

Microsoft Windows [version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tous droits r?serv?s.

C:\Users\Pierrick>tracert patchserver.crypticstudios.com

D?termination de l'itin?raire vers patchserver.crypticstudios.com [208.95.185.41
]
avec un maximum de 30 sauts*:

1 1 ms <1 ms <1 ms livebox.home [192.168.1.1]
2 * * * D?lai d'attente de la demande d?pass?.
3 * * * D?lai d'attente de la demande d?pass?.
4 * * * D?lai d'attente de la demande d?pass?.
5 * * * D?lai d'attente de la demande d?pass?.
6 * * * D?lai d'attente de la demande d?pass?.
7 * * * D?lai d'attente de la demande d?pass?.
8 * * * D?lai d'attente de la demande d?pass?.
9 * * * D?lai d'attente de la demande d?pass?.
10 * * * D?lai d'attente de la demande d?pass?.
11 * * * D?lai d'attente de la demande d?pass?.
12 * * * D?lai d'attente de la demande d?pass?.
13 146 ms 143 ms 143 ms 208.95.185.41

Itin?raire d?termin?.

C:\Users\Pierrick>

unable to allocate performance buffer
contacting nettest server..
Local IP: 90.12.215.186
Ping: 150.0 msec
Port: 80: 205 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 211 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 211 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 218 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 210 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 202 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 205 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 213 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 203 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 212 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 209 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 232 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Captain
Join Date: Jul 2012
Posts: 1,387
# 6
09-22-2013, 09:33 AM
Could force verify on the launcher options to check for corrupt files. Seems like the install may be corrupt. if force verify does not work you may have to do a fresh install.
Live long and Prosper
Career Officer
Join Date: Jul 2012
Posts: 64
# 7
09-22-2013, 11:13 AM
And if we precise he have install and re-install more than once ?
Career Officer
Join Date: Jun 2012
Posts: 2,323
# 8
09-22-2013, 01:05 PM
Quote:
Originally Posted by osirisrathot View Post
...
D?termination de l'itin?raire vers patchserver.crypticstudios.com [208.95.185.41
]
avec un maximum de 30 sauts*:

1 1 ms <1 ms <1 ms livebox.home [192.168.1.1]
2 * * * D?lai d'attente de la demande d?pass?.
3 * * * D?lai d'attente de la demande d?pass?.
4 * * * D?lai d'attente de la demande d?pass?.
5 * * * D?lai d'attente de la demande d?pass?.
6 * * * D?lai d'attente de la demande d?pass?.
7 * * * D?lai d'attente de la demande d?pass?.
8 * * * D?lai d'attente de la demande d?pass?.
9 * * * D?lai d'attente de la demande d?pass?.
10 * * * D?lai d'attente de la demande d?pass?.
11 * * * D?lai d'attente de la demande d?pass?.
12 * * * D?lai d'attente de la demande d?pass?.
13 146 ms 143 ms 143 ms 208.95.185.41

Itin?raire d?termin?.

C:\Users\Pierrick>

unable to allocate performance buffer
contacting nettest server..
Local IP: 90.12.215.186
Ping: 150.0 msec
Port: 80: 205 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 211 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 211 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 218 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 210 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 202 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 205 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 215 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 213 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 203 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 212 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 209 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 232 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
So something is throttling the connection, and DNS or ICMP is being blocked...

First guess is that it looks like either a firewall or router configuration issue. Can the system connect to other games and websites without issue? Has the firewall been configured to allow the STO Client network access?? Does power cycling the router have any effect?
Career Officer
Join Date: Jul 2012
Posts: 64
# 9
09-22-2013, 02:53 PM
He can acces to other Games and Website


he have this problem only for STO and Neverwinter ... Cryptic bug ...
Career Officer
Join Date: Jun 2012
Posts: 2,323
# 10
09-22-2013, 04:36 PM
Quote:
Originally Posted by pascaldu76 View Post
He can acces to other Games and Website


he have this problem only for STO and Neverwinter ... Cryptic bug ...
hmmm, but no Cryptic bug can cause this...

Quote:
1 1 ms <1 ms <1 ms livebox.home [192.168.1.1]
2 * * * D?lai d'attente de la demande d?pass?.
3 * * * D?lai d'attente de la demande d?pass?.
4 * * * D?lai d'attente de la demande d?pass?.
5 * * * D?lai d'attente de la demande d?pass?.
6 * * * D?lai d'attente de la demande d?pass?.
7 * * * D?lai d'attente de la demande d?pass?.
8 * * * D?lai d'attente de la demande d?pass?.
9 * * * D?lai d'attente de la demande d?pass?.
10 * * * D?lai d'attente de la demande d?pass?.
11 * * * D?lai d'attente de la demande d?pass?.
12 * * * D?lai d'attente de la demande d?pass?.
13 146 ms 143 ms 143 ms 208.95.185.41
as this indicates a problem sending/receiving ICMP packets, which are strictly used for network diagnostics, but support for it is mandatory by Internet standards... So this is either a firewall, router or ISP block that is doing this...
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