Sorry man I didn't wont to offend you but after 3 yrs on STO I never get any help from Cryptic and later PW support even before F2P .
Do a Forced Verify from your Launcher. That should seek-out any bugged files. Do a TraceRt to the server to see if there's Pathing issues between and the server. Do a Nettest to see if you're having issues inside of the server interface. Just because your internet works doesn't mean it didn't start Pathing in a different way - Pathing is controlled by the ISP. That will give you some ideas of where the problem might be.
As everyone uses the same Server the whole forum would be screaming if something were actually down, so the odds are the problem is somewhere between you and the Server.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Same problem here, trying to connect from germany. But I guess it is on my side as there are multiple reports about my provider (Kabel Deutschland). Seems they have trouble to connect to oversee domains at the moment (I can stay in Teamspeak while getting disconnected by STO).
As sys admin and lan ing. everything what I can say that Cryptic have some problems cause i have no problems with connections to my servers in US or other parts in the world .
Just checked all my terminals and remotes are working and other diags. are ok to.
In the beginning there was all and then become nothing