The thing I would like to see is the ability to download a patch from them, without having to run their launcher to do so. I personally play a few other games. The one game, I will not mention name, but when I log into their launcher, and there is a patch, it usually does so without me trying to get into the game. I go do something else, for a while, and the launcher sits there, waiting for me to either play the game, or exit. And usually I play. Anyway, I think I won't be into play STO for a while, until they get their heads removed from their collective behinds, and make something that works right.