Ensign
Join Date: Sep 2012
Posts: 18
# 1 Ultimate gamecard problem
11-16-2013, 11:38 AM
I purchased a $25 ultimate games card (I've done a few before) I loaded up 20 for 2000 zen but when I went back for the remaining 5, nothing the remainder had disappeared. what do I need to do to get this resolved?
Career Officer
Join Date: Jun 2012
Posts: 1,265
# 2
11-16-2013, 11:13 PM
Go to Ultimatepay.com and sign in. Use the email you have for STO. Once you are in, go to "PaybyCash".

You will be told that you have an unused balance. This is your $5

It does not keep it as USD, but converts it to UltimatePoints.


Edit: If you write an ingame ticket, CS will give you the instructions on how to do it. Be warned.... It took me FOREVER to log in with UltimatePay. I'm talking 2+ hours....
Ship Dedication Plaque by Voporak


Last edited by oldkirkfan; 11-16-2013 at 11:22 PM.
Ensign
Join Date: Jan 2013
Posts: 5
# 3
12-08-2013, 07:37 PM
Does the ultimatepay site work. ive been trying to login or create account but it wont continue. please PWE next time you do a promo stick to your own prepaid cards! Ultimategamecard just made things complicated now that they are selling $25 cards.
Captain
Join Date: Jun 2012
Posts: 9,041
# 4
12-09-2013, 03:50 PM
Hi there! Please file a billing ticket for assistance: https://support.perfectworld.com/app/ask (use the "billing support" category)

Cheers,

Brandon =/\=
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