Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
01-11-2010, 08:43 PM
since no one has answered this for you i will

WARNING!!!!!!!!!!!! this WILL delete everything you have on your computer and reset it to as if you had just pulled it out of the box and turned it on for the first time.

restart your computer, as the computer starts up you will see a splash screen with the HP logo etc, at the bottom left of the screen on that splash it will tell you the button you need to press in order to start the system restore. usually it is one of the following F10 F11 or F12. F11 is most common. if you do not see it on the splash screen just press F11 , and if that does not work restart again and press F10 instead. either way once the restore has been triggered the screen will tell you as much and give you a list of options.

it may present you with an option to reinstall the os while saving your old data. if you are sure this is not the work of a virus you can go with that option however be forwarned. the old data may not be where it was origionally and programs, such as this game, will still have to be reinstalled, but anything like pictures should be safe. if you believe this is a virus go with the full restore option, which will warn you that all data will be lost.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
01-11-2010, 08:46 PM
Quote:
Originally Posted by Cliff_Stevens View Post
the only restore point i can find is from todaay.. is there a way to retrieve other restore points?
Every restore point available should be listed. It's entirely possible you only have the one.
Next step is to use your install disc (or whatever you have that has the vista install data on it) and use that to repair the OS. With the windows disc for instance it gives you the option between a new install, or a repair install. You want to choose repair.
This will screw up some of your settings and preferences in windows, but should get things working again.

I know, all of this is a pain in the butt. The question you have to ask yourself is how much do you want to keep the data on your hard drive? I know on my XP system that stuff is super important (I have a lot of video and audio editing software, using a lot of plugins and custom settings that won't be easy to reinstall), so formatting and doing a fresh install is NOT an option. My Win7 machine is just for gaming though, and while it was a pain to setup, there is nothing on it I'm afraid to lose, so I'd format in a heartbeat if needed.

Side note: if it is a virus (doubtful, as Defender should have noticed anything screwing with system files) try to get a browser to launch and go to http://www.bitdefender.com/scanner/online/free.html and run the online scan. It'll so a basic scan and let you know what's there.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
01-11-2010, 08:55 PM
Quote:
Originally Posted by DaedalEVE View Post
Every restore point available should be listed. It's entirely possible you only have the one.
Next step is to use your install disc (or whatever you have that has the vista install data on it) and use that to repair the OS. With the windows disc for instance it gives you the option between a new install, or a repair install. You want to choose repair.
This will screw up some of your settings and preferences in windows, but should get things working again.

I know, all of this is a pain in the butt. The question you have to ask yourself is how much do you want to keep the data on your hard drive? I know on my XP system that stuff is super important (I have a lot of video and audio editing software, using a lot of pluging and custom settings that won't be easy to reinstall), so formatting and doing a fresh install is NOT an option. My Win7 machine is just for gaming though, and while it was a pain to setup, there is nothing on it I'm afraid to lose, so I'd format in a heartbeat if needed.
The restore method I mentioned has the same effect as the restore discs as it is the same data either way. HP forces you to make the discs normally, however, as of late they do not warn you on the computer that you must make these discs so you may not have them. My method has the same effect and, unless you deleted their restore partition, you are gauranteed to have my method to use. i would recommend, once you have this issue resolved, make the restore discs on DVD if you have not yet done so. to do this, in Vista, from the start menu type in the search "recovery" and the option for HP's recovery disc creator should pop up select it and follow the instructions.

so you know, and to help boost your confidence with my advice. I am Microsoft certified, and i used to work for the PC technicians based out of circuit city, i often restored HP computers and thus know the proceedures well.
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