If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
So my beta key tells me it's already in use. Best Buy support keeps transferring me around as if they don't know who to contact me with, and the star trek online support ticket link, http://startrekonline.com/tickets says the page cannot be found.