It's a torrent front-end from what I understood. So to get better download speeds one needs to setup his or her firewall to correctly allow certain ports and their router to forward certain ports. YMMV of course depending on your setup.
I would love to tell you what ports but I don't know for sure. I would use the .torrent file at the bottem of the download page and a torrent client. (utorrent for instance : http://www.utorrent.com/downloads). You can specify which ports it needs to use and open up those on your firewall and setup the needed portforwarding.
Note: it all depends on the situation of your home network and your provider. Worse case scenario would be that you have everything setup correctly and your provider is still throttling your download speeds during busy hours till late at night. (worse worse worse scenario is that they are throttling them all the time).
I'm running into the same issue. I'm downloading from FilePlanet at it is crawling. I have another 36 hours to download 7G. I'm a little ticked because I spent $50 for STO and now FP want another $40 to download at a "Faster Rate." I think I will go with the 36 hours unless something better comes along. If someone has a solution that doesn't involve greasing someone's palm then please pass the word.
There's no way I'll be getting the wallet out again. I've a couple of friends who used the Star Trek Online Downloader and there's was fine! hence it must be a firewall problem so I'm trying Sinn3d's solution ^ above