If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
I'm not going to go on the typical "OMG! THIS IS B.S.! I PAID AND THERE ARE PROBLEMS AND NOW I AM GOING TO CANCEL" rant. That's just plain ignorant. I do wonder a few things however.
1.) Client seeding via torrent. Maybe a little pre-planning here would have been a good idea. Currently, I see 600 seeds and 6,000 leeches. I've been downloading this on a 15Mbit pipe that only has me on it since midnight last night. Currently, I have 27% of the client. Fun.
2.) This one may be my fault, but I can't see where in the links to download from the other sites are. If I click on the Steam link, it wants me to pre-order. Same with the others. I already did that through gamestop (huge mistake). Did I miss something?
3.) Key distribution nightmares. Along with the horror stories I've read on here, I've had a miserable time with this as well. I ordered 3 copies of the DELUXE edition from gamestop at $80/each. On the day (yesterday, the 11th) that I was supposed to get my beta keys, I got exactly one. Today, I finally got the second. But still not the 3rd. This may not be STO's fault, but somewhere, someone dropped the ball on the distribution side of things.
I know that this is a new venture for the company and I played WoW from nearly the beginning, so I was around to watch Blizzard's growing pains. (Which almost made me skip STO because I didn't want to go through that again) Just remember, one of your best sources of information is the user base. Ignore all the screaming, quitting, and crying and you'll have a wealth of information to help better the user experience.