Prev Previous Post   Next Post Next
Lt. Commander
Join Date: Dec 2007
Posts: 120
I'm writing up this quick guide to help people in posting their system information, updating drivers, etc. Hopefully this will help the community better help the open beta members who are experiencing issues.

Note: Although community reps, devs, and other Cryptic employees might post here to help out, please remember that this forum is focused on giving and receiving peer-to-peer support.

Also, please do not post about issues specific to your install or your PC in this thread. Start a new thread and post your information so others in the community can help. Thanks!

╔════════════════════[ CONTENTS ]══════════════════════╗
.................................................. .
╟────[Post 1]──────────────────────────────────────────╢
How to determine which video card you have installed
How to determine which Windows OS you have installed
How to determine if your OS is 32-bit or 64-bit ....
ATI Driver Downloads ...............................
NVIDIA Driver Downloads ............................
Intel HD Driver Downloads ..........................
How to give administrator rights to the client .....
How to generate a dxdiag report ....................
.................................................. .
╟────[Post 2]──────────────────────────────────────────╢
How to generate a client DUMP for Cryptic ..........
How to get a copy of your client settings ..........
How to verify your client data files ...............
Tips ...............................................
.................................................. .
╟────[Post 3]──────────────────────────────────────────╢
n/a ................................................
╚═══════════════════════ ════════════════════════╝


If you're having problems or graphical glitches, please try a video driver update first. If you know your video card/GPU manufacturer, grab the latest driver package from their web site. For ATI and NVIDIA, they both have an all-in-one installer to update a large range of video card/GPU models. Intel is a different story.

How to determine which video card you have installed
To find your video card installed, run DXDIAG (the diagnostic tool for DirectX). Here's one way to do that.
  1. Hold down the Windows key and press the R key. If you don't have a Windows key, then go to "Run" from the Start menu.
    .
  2. Type dxdiag into the box and press Enter or click "'Ok".
    .
  3. Click on the "Display", "Display 1", or whatever tab designates your main gaming display device.
    .
  4. Write down the three fields "Name", "Manufacturer", and "Chip Type" for your reference. You don't necessarily need all three of these, but with all three we are guaranteed to find out what video card or embedded GPU you are running. The name "ATI", "NVIDIA", or "Intel" should be in there.

How to determine which Windows OS you have installed
  1. Hold down the Windows key and press the R key. If you don't have a Windows key, then go to "Run" from the Start menu.
    .
  2. Type winver into the box and press Enter or click "'Ok".
    .
  3. The name of the Windows OS will be at the top, such as Windows XP Professional, Windows Vista Home Premium, Windows 7 Ultimate, etc.

How to determine if your OS is 32-bit or 64-bit
  1. If you're running Windows XP: you'll be running 32-bit unless the name in the directions above include "x64 Edition", in which case you're running 64-bit. You're done!
    .
  2. If you're running Vista or 7: hold down the Windows key and press the R key. If you don't have a Windows key, then go to "Run" from the Start menu.
    .
  3. Type into the box and press Enter or click "'Ok".
    .
  4. In the "General" tab, look under the section "System" and "System type" to find it.

ATI Radeon Drivers (latest version, 10.9 Catalyst)
NVIDIA GeForce Drivers (latest version, 258.96)
Intel Drivers (latest versions)
  • Intel drivers are a mess. They don't have a unified driver package, so each individual chipset may be included with different driver packages. And to make matters worse, there's no chronological order as to what chipsets are in what packages. In order to download the latest drivers for your built-in Intel graphics chip, use the following link, select graphics, then either desktop or laptop, and select your GPU model:

    http://downloadcenter.intel.com/Default.aspx

How to give administrator rights to the client
This will give your client full administrator rights to your operating environment. This will also work on any executable as well. To run a setup/installer with Administrator rights, it is much easier to just right click on the executable and choose "Run as Administrator".

Note: This is only for Windows Vista and Windows 7 users. If you're having odd issues launching the game, allow the STO client to run with Administrator Rights. Here's how:
  1. Browse to the location where you installed STO. The default location is in your Program Files folder, or Program Files (x86) for 64-bit versions of Windows. (can someone please confirm the path?, thanks).

    %PROGRAMFILES%\Cryptic Studios\Star Trek Online
    .
  2. Find the executable (I'm at work, not home, so don't remember its name.. can someone confirm?)
    .
  3. Right click on the file and choose "Properties".
    .
  4. Click on the "Compatibility" tab.
    .
  5. Put a check next to "Run as Administrator".
    .
  6. Click "Ok" to save your changes and close the window.

How to generate a dxdiag report
If you're having additional problems after other troubleshooting, post in these forums and include a copy of your DirectX Diagnostic report.
  1. Hold down the Windows key and press the R key. If you don't have a Windows key, then go to "Run" from the Start menu.
    .
  2. Type dxdiag into the box and press Enter or click "'Ok".
    .
  3. If you're prompted with a question, just dismiss it for now. Let the progress bar finish before doing anything.
    .
  4. Click on the "Save All Information" button.
    .
  5. Click "Save" to save the file to your desktop (default location).
    .
  6. Open up the newly created file (ie: double-click on it).
    .
  7. Right click anywhere on the text and choose "Select All" (or press Ctrl-A).
    .
  8. Right click anywhere on the text and choose "Copy" (or press Ctrl-C).
    .
  9. Use a pastebin service such as http://pastebin.com/ to paste your copied DXDiag text (Ctrl-V to paste).
    .
  10. Link your pastebin to your post.
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 04:23 AM.