Ensign
Join Date: Oct 2013
Posts: 4
# 11
12-04-2013, 09:06 PM
i was able to identify to problem as it was my monitor itself that was causing the problem. For some reason if my monitor is set in 1400x900 which is the normal resolution it won't work but if i set it to anything such as 1200x800 for example it works fine barring the whole diminished resolution which can be somewhat fixed by changed the ingame resolution back to 1400x900 but the video itself will be in 1200x800.

It must be the monitor cause that was my issue
Survivor of Romulus
Join Date: Sep 2012
Posts: 559
# 12
12-05-2013, 02:17 PM
Quote:
Originally Posted by xastirx View Post
When i get past the legacy of romulus loading screen, and character select is going to appear, i hear the interface activate, and if i click in all the right places, for selecting a toon, or clicking a buton on he UI, i hear the buttons activate, but I have absoluetly NO VISUAL what so ever.
I still have this problem.
Only by running it in compatability mode (xp sp3) do I get my graphics back, but no audio.

EDIT: I can't find the DX9 - DX11 options for some reason.
NO to ARC...Keep it in Beta

RIP KDF 2014-07-17 Season 9.5

Last edited by rezking; 12-05-2013 at 02:19 PM. Reason: additional info
Ensign
Join Date: Nov 2013
Posts: 1
Quote:
Originally Posted by rezking View Post
I still have this problem.
Only by running it in compatability mode (xp sp3) do I get my graphics back, but no audio.

EDIT: I can't find the DX9 - DX11 options for some reason.

I have the same issue and I am very displease with I see no one offering to help other then other users caring enough to help out while the people who created the issue sit in their office drinking coffee and doing nothing to help out. Oh well time to find a new game now.
Ensign
Join Date: Oct 2013
Posts: 4
# 14
12-08-2013, 12:54 PM
well i figured out that on the game launcher if you run it safe mode you'll have a windowed version of STO. the graphics however are scaled back heavily like if you turned the resolution on your monitor down a step or 2. I currently have it at that and it works for the most part. I just can't run it without safe mode or windowed or my character screen will become black again.
Ensign
Join Date: Feb 2013
Posts: 2
[quote=kuznetsov101;13846411]i was able to identify to problem as it was my monitor itself that was causing the problem. For some reason if my monitor is set in 1400x900 which is the normal resolution it won't work but if i set it to anything such as 1200x800 for example it works fine barring the whole diminished resolution which can be somewhat fixed by changed the ingame resolution back to 1400x900 but the video itself will be in 1200x800.



I changed screen resolution from 1600x900 to 1280x760 - and at least I could play the game
Lt. Commander
Join Date: Jul 2012
Posts: 155
# 16
12-16-2013, 07:39 AM
Well, since the last update went in I've started having this problem as well. Game worked last week, but not since Thursday.

I do get an error message when I close my STO window though:
Fatal error: Direct 3D driver returned error code (D3DERR_INVALIDCALL) while resetting the device. Technical Details: GeForce 7150M / nForce 630M

The computer I'm getting this error on is an HP Pavilion dv9500 laptop running Windows 7 Pro. HP didn't put out drivers for Win7, so what Windows found for drivers is all I got.

Any suggestions for stuff to try?
Survivor of Romulus
Join Date: Sep 2012
Posts: 559
# 17
12-16-2013, 11:26 AM
Quote:
Originally Posted by vawlkus View Post
Well, since the last update went in I've started having this problem as well. Game worked last week, but not since Thursday.

I do get an error message when I close my STO window though:
Fatal error: Direct 3D driver returned error code (D3DERR_INVALIDCALL) while resetting the device. Technical Details: GeForce 7150M / nForce 630M

The computer I'm getting this error on is an HP Pavilion dv9500 laptop running Windows 7 Pro. HP didn't put out drivers for Win7, so what Windows found for drivers is all I got.

Any suggestions for stuff to try?
Make it run in compatability mode (xp sp3).
When I run mine in compat mode I have in-game video but no audio and my fps takes a hit.
I wouldn't bother to uninstall/reinstall STO.
I get this problem with my main Nvidia card but not an ATI card I borrowed.
NO to ARC...Keep it in Beta

RIP KDF 2014-07-17 Season 9.5
Survivor of Romulus
Join Date: Sep 2012
Posts: 559
# 18
12-20-2013, 09:03 PM
Give this a shot:

Enter "-d3d9" in the command line.
NO to ARC...Keep it in Beta

RIP KDF 2014-07-17 Season 9.5
Ensign
Join Date: Jun 2013
Posts: 1
# 19
12-26-2013, 11:16 AM
i also get the black screen with sound at character screen. after i updated the graphics driver. i rolled back the driver to previous one, sto works again. have to roll back the driver every few days. but it works. hope that helps.
Ensign
Join Date: Jul 2013
Posts: 1
# 20 Hey
04-15-2014, 03:41 AM
My friend was having the same problem and we tried putting it into safe mode in the settings of the launcher and it seemed to work but only on accessional time so in that time you could mess around in the settings ingame to try and fix this bug
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