If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
I've noticed a lot of people have been complaining that they are unable to run the setup file after DL the client. So not try to run setup from the compressed folder, first extract everything to a temporary folder, the setup file will switch from the generic windows installer file to the Star Trek logo and will actually work without crashing explorer.