I have a Uverse 2-wire modem with 8 ports, 4 hard, 4 wireless. I have 2 computers conencted and if they are both trying to play STO, they both keep getting dropped. The problem only occurs with STO, and when both are trying to access the game.
So check your systems Cryptic. I know its not me. Every other game works fine with dual access except STO.