Starfleet Veteran
Join Date: Jun 2012
Posts: 112
# 11
12-28-2013, 02:24 PM
This happens a lot to me, too:

---------------------------
Fatal Error
---------------------------
Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.


Technical Details: Sync query 6 0x2cd6880 GetData == 0x887a0005 0 NF 277130
D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006
---------------------------
OK
---------------------------

I'm using a GTX 570; the same one I've been playing STO with for literally years; this has only started around Season 8. It can happen any time - either during a fight in the Sphere Battlezone, or standing still on ESD, idle.

I've been keeping my drivers up to date, too. Currently I'm using 331.93.

Needless to say, no other game I play causes this, not even Skyrim.
Ensign
Join Date: Dec 2013
Posts: 1
# 12 Sound issue
12-31-2013, 12:41 PM
Quote:
Originally Posted by mightionny View Post
This happens a lot to me, too:

---------------------------
Fatal Error
---------------------------
Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.


Technical Details: Sync query 6 0x2cd6880 GetData == 0x887a0005 0 NF 277130
D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006
---------------------------
OK
---------------------------

I'm using a GTX 570; the same one I've been playing STO with for literally years; this has only started around Season 8. It can happen any time - either during a fight in the Sphere Battlezone, or standing still on ESD, idle.

I've been keeping my drivers up to date, too. Currently I'm using 331.93.

Needless to say, no other game I play causes this, not even Skyrim.
Nothing to do with nvidia drivers. Just uninstall sound card drivers if u have
Career Officer
Join Date: Aug 2012
Posts: 423
# 13
01-01-2014, 04:51 AM
Iv tried 3 diff graphic cards and it still dose it but its very random, cant use half of the galaxy map, just get white blocks or toons looking like ghosts, thats as well as crashing.

Since season 8 for me to.

Last edited by captainpugwash1; 01-01-2014 at 04:55 AM.
Career Officer
Join Date: Aug 2012
Posts: 313
# 14
01-01-2014, 11:37 AM
The issue is with the servers not loading textures and game files correctly, it's appeared since season 8 but the devs can't replicate it so it seems it's being ignored, hope it goes away or we go quiet.

There's a 200 post over 9000 viewed thread about it on this board. Dev replys I believe 3, sad but true.
Starfleet Veteran
Join Date: Jul 2012
Posts: 17
# 15
01-01-2014, 05:35 PM
When your in the game go to your video setting and try choosing Direcy X9 to render your graphics and see how you get on, the game is very buggy when using DX11
Career Officer
Join Date: Aug 2012
Posts: 423
# 16
01-02-2014, 03:40 PM
Quote:
Originally Posted by ramadmaniakid View Post
When your in the game go to your video setting and try choosing Direcy X9 to render your graphics and see how you get on, the game is very buggy when using DX11

Dont make any diff,,,,,,
Commander
Join Date: Jul 2013
Posts: 398
# 17
01-04-2014, 02:19 AM
yep, no diff. I tried all the setting, almost all the tricks given all over internet, but this is always the same thing. I can't play at the game more than 10 minutes.

btw when the problem happens, my deskop changes : it is more bright, and the picture that i have on my desktop lost its quality. do you have that too?

so, for me, the game is really over
Career Officer
Join Date: Oct 2012
Posts: 44
# 18
01-04-2014, 07:10 AM
Same issue here, since season 8. Don't matter if I'm idle or in middle of a battle. The error is:

'Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

Technical Details: Sync query 11 0x52d540 GetData == 0x887a0005 0 NF768725

D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006'


I'm using the following:
i5-3470 with 8 Gb RAM
Win 7 64 bits
Nvidia GeForce GTX 650 Ti (always with latest drivers, currently 331.82)

EDIT: The only game that this happens with is STO.

UPDATE: Guys, I'm trying two changes that brought a lot more stability to gameplay. Remember I'm an Nvidia user. I don't know for other graphic cards. 1) Right click Desktop, NVIDIA control panel, 3D Settings, Manage 3D settings, Global Settings, at Power Management mode change to 'Prefer maximun performance' and click 'Apply'. 2) I also play now using Direct3D 9 on the Video options of the game. 3) I only installed the graphic drivers, the PhysX 9.13.0725 and GeForce Experience 1.8.1

Last edited by gabesouto; 01-05-2014 at 07:14 AM.
Career Officer
Join Date: Oct 2012
Posts: 44
# 19
01-12-2014, 12:26 PM
Another update: I finally sort of solved the issues but still getting some system hangs from time to time so... I moved the game to a different partition I have on the same PC but with Windows XP x64. Now, and after several testings, I found the game solid as a rock. I'm using the latest drivers (332.21) without a problem.

So the whole problem is something between Nvidia drivers, STO and Win 7.

Hope this info helps someone.

The LAST update: Still getting hangs on both OS, but only from time to time. Checking the tech forum I saw a lot of people playing Neverwinter has this problem too.

Last edited by gabesouto; 01-15-2014 at 05:53 AM.
Ensign
Join Date: Dec 2012
Posts: 1
# 20
01-22-2014, 04:10 PM
Fatal Error: Direct3D driver returned error code
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query.
Technical Details" Sync query 8 0x14ac1240 GetDate==
0x887a0005 0 NF422 D3D11 Device removed due to DXGI-ERROR_DEVICE_HUNG 0x887a006
8 0x14ac1240 this # changes with every crash
12 0x1479a080
14 0x1483dac0
just to list a few

Note:
Pentium i7 core
Win7
Nvidia 210 (yes basic low end card has worked fairly well)
Driver Version 332.21
Now I have been playing STO for over a year (2x Q's WW events) and I've never had any major problems playing STO till I made that 1 change (listed below),
>On 1/20-21/14 while in game! switched video options in drop down box
from DX 9e to Dx11 hoping to improve the look of game. Played fine w/out problem.
Till next day 1/21/14 when trying to log back into game.
Then the crashing & errors started!
1st thing I tried was a un/re-install of STO & deletion of any remaining STO files & folders
System restore back to 1/20/14 2pm way before any changes made in STO
Use of Regedit to look for but not change any trace of "STO"
Video driver roll back & update
Run dxdiag
Remaning of PC (ake John Doe's pc) [network name]
Reading of forums

With all the things I have tried, 1 of those "fixes" should have worked if it was something on my end ? Now it is like there is something on the server end with my account/pc name/ I.P. address Settings keeping me from playing on with my pc! Because MY real life Brother can use his pc to log on to my account & play just fine on his end! His pc name & I.P. address are different than mine, so it is only logical !
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