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Ensign
Join Date: Jun 2012
Posts: 20
# 1 Kar'fi Pet acquisition
02-25-2014, 08:56 PM
A number of us have bought the Fleet Kar'fi Battle Carrier and are unable to purchase either of the carrier pets (fighters or frigates). The Kar'fi even comes with two copies of the fighters, but even so we can't buy those very same fighters again if we destroy them because of the error message: "Kar'fi Battle Carrier not owned. You must own the carrier to purchase ___ fighters."

As it stands, the C-store version of the Kar'fi only mentions the CONSOLE it comes with, and nowhere in any medium does it state that the fighters (or frigates) are limited to that version. Moreover, there is no precedent to have multiple unlocks be required from a C-store ship to use on a Fleet ship, which for all intents and purposes tells me that this is simply a verification bug.

In short, I should be able to purchase the corresponding hangar pets (fighters and/or frigates), but have no entitlement to the console, as is the case for every other C-store ship/Fleet variant correlation.

I received this response today in the mail from my in-game bug report:

"Hello

Thank you for contacting us. I have reviewed the game play issue you described and have confirmed that it is working correctly. To better ensure that all players have an equal and fair playing experience, we do not provide information on actual game play or hints regarding missions. Furthermore, you may be able to find assistance with similar questions by seeking out the assistance of other players in game or visiting the official forums which can be reached through the Community link at the top of the launcher."

For starters, if this is working correctly, then why on Earth doesn't it give ANY indication that the fighters and frigates would be exclusive to the C-store version only and not the Fleet version? That would have GREATLY impacted the plan to purchase the ship, and even at this point in time is at least worth the extra modules spent in order to skip the C-store variant. To that end, anyone who purchased the Fleet variant only to find they'd need the C-store version anyway to get the pets they wanted should be REFUNDED the extra modules that would be saved from having the C-store version first, AND proper wording should be applied in the description of BOTH the Fleet and C-store Kar'fi. As I said before, there is no mention whatsoever that the hangar pets (lower-quality versions of which even come with the blasted thing) would be available, which any person would reasonably expect to be able to purchase.

Precedents: all other carriers except the Dominion Dreadnought, whose frigates clearly state what is required to purchase them.
Precedents: all C-store ships clearly state the consoles obtained and what they can be equipped on.

Secondly, the generic response regarding hints and gameplay tells me that the CS person responsible for my ticket likely did not read through the actual bug complaint, so I'm hopeful this was just an oversight and that this does get fixed. Preferably soon, but that's just my impatience speaking.

Thanks very much in advance for any reply.

Edit: Also, please don't move this to the C-store promotions and suggestions forum like the topic I bumped; this is NOT a promotion, nor is it a C-store 'suggestion.' This is a bug report through-and-through.
Captain
Join Date: Apr 2013
Posts: 1,046
# 2
02-26-2014, 03:11 AM
Quote:
Originally Posted by spectreofwar604 View Post
For starters, if this is working correctly, then why on Earth doesn't it give ANY indication that the fighters and frigates would be exclusive to the C-store version only and not the Fleet version? That would have GREATLY impacted the plan to purchase the ship, and even at this point in time is at least worth the extra modules spent in order to skip the C-store variant. To that end, anyone who purchased the Fleet variant only to find they'd need the C-store version anyway to get the pets they wanted should be REFUNDED the extra modules that would be saved from having the C-store version first, AND proper wording should be applied in the description of BOTH the Fleet and C-store Kar'fi. As I said before, there is no mention whatsoever that the hangar pets (lower-quality versions of which even come with the blasted thing) would be available, which any person would reasonably expect to be able to purchase.

Precedents: all other carriers except the Dominion Dreadnought, whose frigates clearly state what is required to purchase them.
Precedents: all C-store ships clearly state the consoles obtained and what they can be equipped on.
Well since that thread I did take a closer look at the hanger pets. I looked at the Kar'Fi ones and the birds of prey as they were mentioned in the other threads.

The birds of prey show you need any of the Vo'quv ships to buy them, the Far'jai show that either the Battle cruiser or the fleet version are needed. The only one with no description on what is need where the S'Kul ones.

If the Far'jai can't be bought then a bug report needs to be raised. However as I said in the previous thread I thought the S'kul ones needed the C-Store version to be unlocked as they come as standard equipment on that ship.

When I looked at the scorp fighters that with the Scimitar in the store they also show no description on what is needed for them, but the drones ships did list the Scimitar models.

This would lead me to think that if it has no description of what is needed to unlock the ship, then it means you have to buy the c-store version. Which seems to be confirmed by the reply you got.

I would re-open the ticket and clarify that you are not after game play tips but that you want an answer about the hanger pet situation as the information isn't in game, on the wiki, or that people aren't quite sure on the forum. You just want this situation clarified.
Ensign
Join Date: Jun 2012
Posts: 20
# 3
02-26-2014, 09:40 AM
Quote:
Originally Posted by decronia View Post
Well since that thread I did take a closer look at the hanger pets. I looked at the Kar'Fi ones and the birds of prey as they were mentioned in the other threads.

The birds of prey show you need any of the Vo'quv ships to buy them, the Far'jai show that either the Battle cruiser or the fleet version are needed. The only one with no description on what is need where the S'Kul ones.

If the Far'jai can't be bought then a bug report needs to be raised. However as I said in the previous thread I thought the S'kul ones needed the C-Store version to be unlocked as they come as standard equipment on that ship.

When I looked at the scorp fighters that with the Scimitar in the store they also show no description on what is needed for them, but the drones ships did list the Scimitar models.

This would lead me to think that if it has no description of what is needed to unlock the ship, then it means you have to buy the c-store version. Which seems to be confirmed by the reply you got.

I would re-open the ticket and clarify that you are not after game play tips but that you want an answer about the hanger pet situation as the information isn't in game, on the wiki, or that people aren't quite sure on the forum. You just want this situation clarified.

Difference for the Voquv, for whomever is dealing with the bug report: it's not a C-store ship at all, there's no need to write on a C-store/Fleet version that you need one of the previous, mundane models to get the pet for the superior version.

For decronia: Exactly, neither pet can be bought. You can't get the S'kul fighters of any version (even to replace the ones it already comes with), nor can you purchase the Fer'jai.

The difference between the Kar'fi and the Scimitars is that the Kar'fi has both a C-store and Fleet version, where the C-store one has a console (which would be the natural draw to buying it, NOT to unlock the pets as there isn't a precedent). The Scimitar is already a top-tier ship; there's no Fleet variant for it you'd need to be concerned about, so if you wanted Drone ships there's only one ship to buy anyway.

Yes, I want the situation clarified. I also want it remedied; if it's a bug, I want that at least acknowledged and I'll wait until it's fixed (even if that takes awhile). If it's not a bug, then I at LEAST want them to mention somewhere that not only is the console an unlock, but both styles of pets are unlocked with the C-store version so purchasers of the Fleet version understand they're just getting a carrier shell (no console, naturally, but also none of its native hangar pets). That way people would be inclined (like me) to actually buy the otherwise useless C-store version rather than spend their extra modules on a ship only to find they have to go back and buy it anyway, and now are out 1500 zen's worth of stuff in a lost discount.

Heck, if they are feeling like good customer service, they'll do that and offer the discount refunded too (which I would just spend on the ship), but I'll settle for prevention instead of recompense if I need to.
Captain
Join Date: Apr 2013
Posts: 1,046
# 4
02-26-2014, 10:42 AM
I am not saying I agree with it, as I said in the other thread.

I was going by the info in the game, which I logged on to double check as I hadn't had my second cup of tea yet so brain was still fuzzy. With the Far'jai it looks like a bug as in the info box it lists the fleet Kar'Fi as well as the c-store version. I only mentioned the Voquv because it was mentioned in the other thread and so I looked at the birds of prey which showed all three models as needed to buy them.

On the S'Kul it doesn't show any info on what is needed, I agree this needs correcting, so I went and had a look at some of the other locked ships. I chose the scorp fighters because I know they come with the scimitar, but they showed no info either on what is needed to unlock them, I wasn't looking for one with a fleet version. This made me think that it means that as they are standard equipment on the c-store ships that those ships are needed to unlock them.

I have just taken a look on the wiki, which really shouldn't be needed, and found this on the page about the fleet Kar'Fi:
Quote:
You may not be able to buy S'Kul or Fer'jai hangar bays for the Fleet Kar'fi if you do not own the C-Store version of Kar'fi. (may be intended, or may be bug)
http://sto.gamepedia.com/Fleet_Kar%27Fi_Battle_Carrier

There is a thread in the fleet section on a similar issue, with the stalkers in that case. It seems that you need to buy the c-store ship to unlock the ship specific hangar "pets" according to a couple of posters there. If that is the case I can see it applying in this case, with the exception of the Far'jai as I understand the in game info. Though post 5 does seem to offer some hope.
http://sto-forum.perfectworld.com/sh....php?t=1017821

They really do need to clarify this. As I said it may be worth getting back in touch with them and stating you are not after game play info as the previous reply seemed to think, but clarification on whether this is a bug, or that you need to buy the c-store version.
Ensign
Join Date: Jun 2012
Posts: 20
# 5
02-26-2014, 08:23 PM
I appreciate your attention to this decronia, at least it feels like someone is listening.

As a final update, since it seems that responses are going to be short and generally unspecific from Customer Service or whoever responds to bug requests, it looks like people interested in buying Fleet versions of C-store carriers are to assume without being told that everything (console, hangar unlocks, what-have-you) are not available without the C-store versions and should avoid purchasing a Fleet ship until they own the C-store version. Failure to do so will result in your (rather significant) module discount not applying.

I asked to have either the hangar pets unlocked OR to have them add specific, clear wording to the ships that the hangar pets ALSO require the C-store ship purchase, because either of the two would remedy this. Their response as of today:

" Unfortunately we are unable to unlock these items for purchase. While this game is in full release, we appreciate your thoughts and the time you took to share them with us.

If you wish to discuss your feedback with the game community, we encourage you to do so on the official forums: Star Trek Online Forums"

So no, they won't unlock the ships, and no, the wording will remain as-is so anyone who doesn't already have a suspicion that there might be something wrong could find themselves in the same situation.

I'm disappointed and somewhat frustrated. However, that's the second completely unhelpful response I've had on the issue, so I'm going to just stop here and remain unsatisfied.

Again, thanks decronia for your additions to the thread.
Captain
Join Date: Apr 2013
Posts: 1,046
# 6
02-27-2014, 02:33 AM
In all honesty on the matter of not unlocking or changing the wording, I think they have said "no" because then they can still do it and look like they are doing something generous off their own back. If they said they will be doing it, like with teasers in the past, and it didn't happen there would be hell to pay. Those of us who have seen the way things work have learned to take Cryptic teasers an possibilities with a truck of salt, sod the pinch.

I think part of the problem is these things were out before fleet holdings existed, which means they just haven't gotten round to correcting everything and bringing them in line with the way things are now. If you look at that thread I mentioned a poster mentioned they couldn't get the birds of prey after getting the fleet Vo'quv but they were unlocked when he bought the mirror version. I know it is not a c-store ship but it does seem to add to the info that makes this look more and more like the problem.

I do think these things will get sorted out, eventually, when they can be bothered to get round to them. To speed it up it would be an idea that if all the people who have bought the fleet Kar'Fi reported the problem, including the wording on the Far'jai and how they can't buy them either it will get bumped up in priority to get a fix. This seems to have happened in the past with other ships, going by the thread I linked.
Ensign
Join Date: Jun 2012
Posts: 20
# 7
02-27-2014, 06:34 PM
Oh, on a related note, while goofing off in my starbase just now, I also just decided to click out of playful frustration and noticed this:

http://i.imgur.com/N1Xdm6Z.jpg

When trying to buy the Elite Ferjai frigates (even though all my dilithium has been converted to zen) it still does a check for the Kar'fi Battle Carrier... but thinks I want the Advanced S'kul Fighters. It gives precisely the same message if I try the Elite S'kuls as well.

It's still kind of an odd connection there. Anyway, last post on the subject.
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