I've bought the preorder Deluxe Edition at the Atari.EU site and a few hours later I received my authentication cd key. I've entered that one within the account management interface of the star trek online website and my account shows now the "Star Trek Online PreOrder feature"status.
However I was told it should also read "open beta" as this is a feature of the preorder, guaranteed open beta acces. So I have no open beta key at this time and atari.eu (after a few mails back and forth) said they cannot help me. I tried the cd key on the "join beta" website, but that gives me a message about the key alrdy being used.
What is going on ? Is anybody actually participating the open beta after preordering ?