Lt. Commander
Join Date: Dec 2007
Posts: 120
I recently bought the lifetime subscription for STO, they stated it would cost $239.99 which works out at around 153 they said. I check my bank account this morning and it says STO has taken out 180.94 for my subscription. If anyone is wondering this is

180.94 GBP = 294.727 USD

thats more than $50 over what they said it would cost.

has anyone else had this problem?

Thanks
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-20-2010, 12:14 PM
Taxes apply
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-20-2010, 12:17 PM
shouldn't they have inc VAT or ex VAT at the end of the prices then?

and our VAT is 15% which would make it $276
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-20-2010, 12:19 PM
I've never known any MMO company to apply taxes or vat to any of my subscriptions in any game i've played.

OP, try contacts accounts/biling and discuss it with them. It might just be a simple oversight and could easily be rectified.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-20-2010, 12:19 PM
Quote:
Originally Posted by Hicks666 View Post
shouldn't they have inc VAT or ex VAT at the end of the prices then?

and our VAT is 15% which would make it $276
there is "fine print" mentioning that taxes may be applied

"Prices displayed are not inclusive of VAT for purchases from the European Union (EU). VAT is charged in accordance with the local legislation in each member state and varies from 15% to 25%."

edit: there is also the possibility that you were charged a conversion fee from pound to dollar

Quote:
I've never known any MMO company to apply taxes or vat to any of my subscriptions in any game i've played.

OP, try contacts accounts/biling and discuss it with them. It might just be a simple oversight and could easily be rectified.
i believe the charging of VAT for subscriptions to games is based on laws passed relatively recently, though i could be wrong.

either rate VAT is charged for goods and services, the subscription for a game is seen as a service hence the VAT
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-20-2010, 12:20 PM
i opened a ticket this morning, but as of yet no reply. just wanted to see if it happened to anyone else
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-20-2010, 12:22 PM
Quote:
Originally Posted by Shotmagnet
there is "fine print" mentioning that taxes may be applied

"Prices displayed are not inclusive of VAT for purchases from the European Union (EU). VAT is charged in accordance with the local legislation in each member state and varies from 15% to 25%."

edit: there is also the possibility that you were charged a conversion fee from pound to dollar
yeah but as i said our tax is 15%, which makes $276 not $294
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-20-2010, 12:23 PM
I've never been charged conversion fee before for any game or product, unless STO is being weird lol
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-20-2010, 12:26 PM
Are you using you pre order key. That needs to be activated I believe.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-20-2010, 12:28 PM
Quote:
Originally Posted by Hicks666 View Post
I've never been charged conversion fee before for any game or product, unless STO is being weird lol
oh I have, im noty sure the conditions though so not much help.

But for uk guys i got quoted 153 pounds...thats exactly what I paid.
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