Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Billing Enquiry & Account Help
01-25-2010, 02:46 AM
Ok so i have a problem with my account.
I've just went to go and buy the Lifetime Sub from the main site.
i put in all my details and when i've went to change the currecny to stays as USD, i need it to be GBP

i thought it wouldn't matter so i went ahead and pressed continue and after doing so it said my card had been declined.

so i tried again and when i clicked on the link on the main site i get the error message that says:
"This Product does not exist"

It also says this for the 12month sub.

Another thing this seems to have done is wipe all the things i've bought from my account:
D2D Deluxe Edition
Del Taco type 8 shuttle
Open Beta Head Start

Any Ideas guys?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-25-2010, 02:49 AM
Dude, I have the same problem. I hope they get this fixed soon.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-25-2010, 02:50 AM
Quote:
Originally Posted by Valormeer View Post
Dude, I have the same problem. I hope they get this fixed soon.
oh thank god.
i was really panicing there lol
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-25-2010, 02:59 AM
I have the same issue. My lifetime sub, the preorders, Del Taco Promo, and the WoK admiral's uniform are not visible when I check my account.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-25-2010, 03:26 AM
Quote:
Originally Posted by Magmafire2374 View Post
I have the same issue. My lifetime sub, the preorders, Del Taco Promo, and the WoK admiral's uniform are not visible when I check my account.
the other things i've bought are back but i still can't change the currency
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-25-2010, 03:51 AM
yah, I cant even activate my preorder crap or my del taco shuttle, its telling me my product key does not activate any products when I try it on the website, I bought it from steam, I hope this stuff gets fixed soon......
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-25-2010, 04:07 AM
you can't change the currency, they will bill you in USD (as you do buisness with them in US) as base bill, adding VAT for your country afterwards on top of this. If you pay with CC, the currency conversion will be done by your card provider.

If you select paypal to pay the bill.. you should get a paybal slip in your currency, you can then pay.
But be carefull, if you "forget" to pay the VAT for yout country via paypal, the revenu might knock at your door and request some money from you... plus a possible fee
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-25-2010, 05:45 AM
my freind can change it to GBP though, its odd
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