Super Moderator
Join Date: Jun 2012
Posts: 2,709
# 791
05-09-2014, 11:15 PM
Quote:
Originally Posted by exarch1701 View Post
I have used all the official channels to try and contact anyone on your support team. I have gotten nothing in reply. Hence, why Im here in the forums. I have submitted tickets, tried the twitter and facebook for the game. Nothing. So what am I supposed to do?
You just got banned an hour ago and I'm assuming just submitted a ticket an hour ago. The GM team needs a bit more time than an hour.
Volunteer Community Moderator for the Star Trek Online forums
My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Contact: Twitter | Line Messenger: askray113
Ensign
Join Date: Jun 2012
Posts: 9
# 792
05-09-2014, 11:23 PM
Quote:
Originally Posted by askray View Post
You just got banned an hour ago and I'm assuming just submitted a ticket an hour ago. The GM team needs a bit more time than an hour.
Thats all fine and dandy, but it says in the FAQ section of the website that banned accounts WILL be sent a email on why. Im still waiting on this email.
Ensign
Join Date: Jun 2012
Posts: 9
# 793
05-09-2014, 11:25 PM
Or anything for that matter. As for how long it takes to reply to a ticket, perhaps you can shed some light on why its taken 2 weeks for them to reply to my previous ticket, and almost 2 years to reply to my first ticket. Which is STILL open, I might add.
Ensign
Join Date: Jun 2012
Posts: 9
# 794
05-09-2014, 11:37 PM
Look, Im not trying to pick a fight with you. I just would like to know why. I was playing the game, was doing a PvE, and then boom. Banned.
Super Moderator
Join Date: Jun 2012
Posts: 2,709
# 795
05-09-2014, 11:49 PM
As it states in my signature, I'm a volunteer not a paid employee of PWE's GM team and as such, I have no access to why your account was banned, for how long and so fourth.

You will have to wait for them to get back to you on your ticket.
Volunteer Community Moderator for the Star Trek Online forums
My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Contact: Twitter | Line Messenger: askray113
Ensign
Join Date: Jun 2012
Posts: 9
# 796
05-10-2014, 10:42 AM
Well, its been over 12 hours since my ban. Still no notification email, and still no response from support.
Career Officer
Join Date: Jun 2012
Posts: 789
i can play on my other toons but not maiin for some reason

Last edited by sean2448; 05-30-2014 at 10:42 AM.
Republic Veteran
Join Date: Mar 2014
Posts: 5
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~Askray

Last edited by askray; 06-02-2014 at 11:17 PM.
Lt. Commander
Join Date: Oct 2013
Posts: 171
# 799
06-08-2014, 05:14 AM
I hope everything got straightened out for you by now, exarch1701, and I'm sorry that you have not been treated with the respect you deserve.
Ensign
Join Date: Sep 2014
Posts: 2
Hello, i allready send you a ticket with my Issue but would like to complement.

Greetings from Germany, my name is Orhan Agridag and recently my accounts have been banned on the accusation of using bots in the game. I would like to dispute this accusation and have my account access reinstated. Upon reciept of these accusations I have gone through my email account and have not recieved any emails as to my accounts being under review or under suspiscion at any time during my time playing the game. I believe that my accounts have not been hacked because I have not recieved any email code requests, and I have changed my password within the past 3-4 weeks due to a login problem on the server. I often play with my girlfriend for hours and hours at a time which might explain why my accounts were accidentally identified as bot accounts (I play up to 20 hour sessions and forego sleeping). My girlfriend lives in Canada so due to the time zone differences I tend to play at wierd times for someone who live in Germany; which also accounts for the exceptional amount of time that I play the game at a time. I find it rude and offensive that the personal property that I have spent so much money - I own basically half of the Zen store, Why would I be a gold seller / botter? - and time on is removed from my possesion. I am a huge fan of Star Trek and of this game and would love to be able to continue playing. If you require proof, I have multiple friends that can attest that I am real and I do not cheat in any way. These friends can provide screenshots as to my fleet activities that will prove that I am not a person to use bots and all of my achievement are due to many hours of grinding.As to the relevance of my second account, I have a few forum posts that prove that I have done nothing wrong. On the link (http://sto-forum.perfectworld.com/an...php?f=127&a=51) Branflakes specifically says "...Multiple
game accounts don't appear to be prohibited in the PWE EULA..." and on (http://www.arcgames.com/en/about/terms) no
where does it say that you are limited to one account, Account guard FAQ's: http://crypticstudios.com/accountguard

in fact all it states is that you have to have 'an' account to play the game.


Thank you for your time,
Orhan (Highlandrise85, Highlandrise 1985)
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