Same problem here too, i got my preorder code tonight from gamestop. I entered the code and it says im registered for beta and preorder, but didnt actually say anything about headstart. Im just assuming that preorder meant headstart...
I'm also seeing this. The patcher is probably being slammed right now. I did try to patch a little earlier this evening around 6 pm PST. I got a 58 MB patch, most of which I already had applied. I'm not sure if that is the correct patch or not or if that may be causing a problem.
I really hope thats the issue. I'm seriously fiending for some star trek
Hopefully the issue is minor (Honestly, it probably is). The "My Account"/key information has been wonky all day. The authentication server is probably getting pummeled (or some other glitch occurred) and then proceeded to commit hari kari.