If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
THey are updating/having maintenence on some of the servers atm, and the forum will be down in 10 mins, so I would guess it is only a temporary glitch due to the fact that the weserver couldnt communicate with the server handling the keys.