Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
01-29-2010, 02:33 PM
Good luck getting them to pick up the phones.

think of it this way, would you answer the phone today if you worked there?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
01-29-2010, 02:37 PM
What they should do is invest in a new phone system like the ones I have had the pleasure of dealing with.

It's like this...

Dial

Hello

Press 1 for English, para continuar in espanol, marke el numero uno.

Press 1 *Beep*

Your hold time is 30 minutes. Press 1 to be put in a que and hang up. We'll call you back when you are next in line.


*Drink a pepsi*

*Take a pee*

*feed that cat*

*feed the fish*

*feed my belly*

*Take another pee. Damn soda*

*Ring!* Oh hello? I want to make a car payment!

*Log into STO*

Good Times..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
01-29-2010, 02:39 PM
Quote:
Originally Posted by MLEdelen View Post
You Give Us A Phone Support Number, But When I Try To Use It, I'm On Hold For 2 Hours......someone In Support Send Me A Pm And I Will Give You My Number So I Can Tell You How I Can't Get Into Headstart With My Best Buy Preorder Key That Is Supposed To Give Me Headstart Access.
When you go to your account on the main page, does it say "Star Trek Online Open Beta Access" or does it say "Star Trek Online - Preorder"?

If it's the first, then you did not get a preorder key, you got a beta key not tied to a preorder and you would need to take it up with the retailer where you pre-ordered the game.

Regardless, you need to relax. It's just a game, and it's not worth that much anger. It'll still be here tomorrow and for some time to come. There's no big race to the finish line, no big prize for being first to get through all the content and start whining about how bored you are.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
01-29-2010, 02:42 PM
Quote:
Originally Posted by skylatron
If You Really Need The Help, You Can Also Email Them And/Or Submit A Support Ticket, Instead Of Waiting On Hold. Plus, The Lines Are Probably Busy For All Of The Billing Or Tech Issuse That People Are Having. Expect That For Quite A While After Release. Blizzard Still Has Hold Times Of An Hour.

That's really hard....

http://www.startrekonline.com/support/billing/contact
That made me LOL Sky
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
01-29-2010, 02:48 PM
You held for two hours? Wow. Just wow.

As an aside, I have a support ticket open from 3 weeks ago and no response yet.. lame.
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