| Search | Today's Post |
Go Back   Star Trek Online > Information and Discussion > Star Trek Online General Discussion
Reload this Page What does it mean to Update your Tickets?
Login
Search Today's Posts Mark Forums Read

Notices
> > > Hi Captains! The team continues to investigate an issue where some players may be stuck on a loading screen. We appreciate your continued patience! < < <


Jolan tru Captain!

Welcome to Legacy of Romulus!

If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
(Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)

If you have additional questions about the Legacy or Starter pack, please read this FAQ.

Thanks SO MUCH for all your support, and we'll see you in-game!

- The Star Trek Online Team

***Resolved Issues***
  • "Login failed for unknown reason" error
  • Missing additional character slot for current/ lapsed Gold Members
  • Slow patching in the launcher
  • A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally

Reply
 
Thread Tools Display Modes
Archived Post's Avatar
Archived Post
Join Date: Dec 2007
Posts: 148
# 1 What does it mean to Update your Tickets?
01-29-2010, 02:13 PM
Reply With Quote
Hello all,

I was asked to update my billing support ticket, but I'm afraid I do not know how to do such a thing. All the other MMOs I usually play ask the same thing, but they have a button that says "Update this Issue"

So I am asking what it means when the STO troubleshooting guys are asking you to update your ticket? I went to edit the ticket a short time ago in case that's what they meant.
Archived Post's Avatar
Archived Post
Join Date: Dec 2007
Posts: 148
# 2
01-29-2010, 02:23 PM
Reply With Quote
Bump.

10bumps
Archived Post's Avatar
Archived Post
Join Date: Dec 2007
Posts: 148
# 3
01-29-2010, 02:28 PM
Reply With Quote
Bump'd

10Iamgoingtobumpthisuntiligetsomekindofhelp
Archived Post's Avatar
Archived Post
Join Date: Dec 2007
Posts: 148
# 4
01-29-2010, 02:29 PM
Reply With Quote
go to support, tickets, click on open tickets, edit it.
Archived Post's Avatar
Archived Post
Join Date: Dec 2007
Posts: 148
# 5
01-29-2010, 02:30 PM
Reply With Quote
Quote:
Originally Posted by starbase420
go to support, tickets, click on open tickets, edit it.
Yeah, that's what I figured.

I thought updating might mean to provide them with additional information... Which the Ticket had pretty much all that to begin with.
Archived Post's Avatar
Archived Post
Join Date: Dec 2007
Posts: 148
# 6
01-29-2010, 02:43 PM
Reply With Quote
They usually want to know if the issue is still occurring.
Archived Post's Avatar
Archived Post
Join Date: Dec 2007
Posts: 148
# 7
01-29-2010, 02:45 PM
Reply With Quote
Quote:
Originally Posted by ChargerIIC View Post
They usually want to know if the issue is still occurring.
Well yes, because I wanted a refund and have not gotten one on something.

I want to play this game, but they aren't exactly giving me a reason to with this long wait time. I need the money back from the issue I'm having.
Reply

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -8. The time now is 12:05 AM.