Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Hmv
01-30-2010, 04:15 AM
sorry guys i wasnt sure where to post this feel free to move it but..

I preordered a minuite before midnight last night (29th jan) but i guess they wont send my head start key till after the weekend is there anyway around this?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-30-2010, 04:17 AM
Quote:
Originally Posted by sam100255 View Post
I preordered a minuite before midnight last night (29th jan) but i guess they wont send my head start key till after the weekend is there anyway around this?
Yes. Go to the main Startrekonline.com website, and file a ticket with customer support. Have proof-of-purchase ready if they ask for it (e-mail receipt or something).

They've been known to let folks into headstart, if their retailer isn't on the ball.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-30-2010, 04:18 AM
thanks for the uberfast response will try that out thanks
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-30-2010, 04:25 AM
Quote:
Originally Posted by sam100255 View Post
thanks for the uberfast response will try that out thanks
Good luck. Yesterday there was actually a dev on the forums, posting in a thread where folks were talking about lack-of-headstart access...and basically going, 'okay, here, you should be good for headstart now', and 'we've just activated your account', 'you'll be set now', etc.

I don't know how fast they'll be over the weekend, but it's worth a shot. I mean, they have to be working over the weekend, right?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-30-2010, 04:35 AM
thanks for you help i've sent a ticket and i just hope they get back soon
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-30-2010, 05:29 AM
I should just point out that HMV have said that anyone who pre-ordered after the 22nd would not be getting a head start key. They even went as far as taken it off the product description.

I never knew about this till Thursday so I cancelled with them and ordered it on Steam instead.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-30-2010, 06:24 AM
Quote:
Originally Posted by RedArrowX View Post
I should just point out that HMV have said that anyone who pre-ordered after the 22nd would not be getting a head start key. They even went as far as taken it off the product description.

I never knew about this till Thursday so I cancelled with them and ordered it on Steam instead.
yeah they got me with that. So I binned the order and went with D2D, as I had the beta client. Note that the tickets are not getting answered or at least not fast enough. Yesterday I ran into someone who had been waiting 3 days.

So I found it much easier to cancel the order and go somewhere else.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-30-2010, 06:49 AM
..........
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-30-2010, 09:30 AM
thanks guys for all the help i've posted a ticket but if you see a dev online send him this way will you


thanks
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