sorry guys i wasnt sure where to post this feel free to move it but..

I preordered a minuite before midnight last night (29th jan) but i guess they wont send my head start key till after the weekend is there anyway around this?

Yes. Go to the main Startrekonline.com website, and file a ticket with customer support. Have proof-of-purchase ready if they ask for it (e-mail receipt or something).

They've been known to let folks into headstart, if their retailer isn't on the ball.

thanks for the uberfast response will try that out thanks

Good luck. Yesterday there was actually a dev on the forums, posting in a thread where folks were talking about lack-of-headstart access...and basically going, 'okay, here, you should be good for headstart now', and 'we've just activated your account', 'you'll be set now', etc.

I don't know how fast they'll be over the weekend, but it's worth a shot. I mean, they have to be working over the weekend, right?

thanks for you help i've sent a ticket and i just hope they get back soon

I should just point out that HMV have said that anyone who pre-ordered after the 22nd would not be getting a head start key. They even went as far as taken it off the product description.

I never knew about this till Thursday so I cancelled with them and ordered it on Steam instead.

yeah they got me with that. So I binned the order and went with D2D, as I had the beta client. Note that the tickets are not getting answered or at least not fast enough. Yesterday I ran into someone who had been waiting 3 days.

So I found it much easier to cancel the order and go somewhere else.

..........

thanks guys for all the help i've posted a ticket but if you see a dev online send him this way will you


thanks