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Join Date: Dec 2007
Posts: 148
# 11
01-30-2010, 05:56 AM
Quote:
Originally Posted by Peregrine_Falcon View Post
Log in to your Paypal account and verify that the funds are indeed on your account and available for use.

I mention that last part because sometimes banks (I do not know if Paypal does this as well) will show the funds on your account but list them as "not available for use until verified." There are several possible reasons for this.

If those funds are listed on your account and available for use and you still cannot pay with Paypal then you should call Paypal's customer service department. Neither Cryptic nor Atari can help you with that.
You completly missed what I said. There is nothing listed on my paypal account transaction wise failed or otherwise.

And when I attempt to pay from my bank, the funds go out and cryptic doesn't accept them. The bank authorises the transaction but it gets refunded straight back from cryptic as if it is bouncing.

Also, why am I getting the paypal message when I am trying to pay by card.

THIS |IS cryptics fault, my bank has told and shown me so...
Join Date: Dec 2007
Posts: 148
# 12
01-30-2010, 06:15 AM
Quote:
Originally Posted by RobertJPowell
THIS |IS cryptics fault, my bank has told and shown me so...
Ok, perhaps I did misunderstand what you meant. When you said that your card was constantly being refused this made me think that the problem was probably on your end.

If you go here http://www.startrekonline.com/support/billing you can file a ticket. It also has the phone numbers that you can call, but as you can see they're closed until Monday.
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