yeah HMV is a UK only shop that started ages ago selling only music now it does everything like DVDs and Games.
Cool. Yeah, give Cryptic's billing a call, can't hurt to call them and see if they can help you. I heard they have been able to help others in the same boat as long as they have their receipt and/or order information.
i have also had a problem getting my headstart key from HMV, i emailed them, and have just received a reply saying that they are unable to give me a code and that they are sorry, even though i had pre ordered, no idea what they expect me to do now, as i cant buy a pre order and headstart key from anyone else now as its too late
Well 3 days before head start I was told by HMV that I'd get my head start code emailed. 2 Days later they said that they'd stopped sending them out on something like the 22nd and I wouldn't be getting one.
I cancelled and got it through Steam instead. As far as I know in the UK only the download sites are still supplying early start keys. Definately won't be using HMV again..